JENNIFER LAING
Sherwood Park
Summary
Experienced coordinator with exceptional office management and administrative support skills. Skilled in communication and interpersonal interactions, adept at handling multiple tasks simultaneously to meet deadlines. Known for creative problem-solving abilities, with a strong analytical and critical thinking mindset.
Overview
12
12
years of professional experience
Work History
Permit Services Coordinator
City of Beaumont
03.2021 - Current
- Prepare, compile and process permit applications
- Review and analyze applications for completeness
- Enter data, retrieve files, and record management
- Participate and offer feedback during meetings
- Provide information and assistance to internal staff and public
- Handle complaints and inquiries electronically and in person
- Gathered and organized materials to support operations.
- Collaborated with IT in development of project management tool, streamlining project tracking and reporting (application shelved).
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Facilitated training sessions for new staff, promoting skills development and team integration.
Contract Coordinator
Alberta Safety Codes Authority (ASCA) department
08.2016 - 03.2021
- Company Overview: Safety Codes Council
- Maintenance and monitoring of permitting and inspections files
- Run monthly reports for unaccredited municipalities and accredited agencies
- Contract (QMP) oversight to ensure alignment with standards, procedures and policies of ASCA and the Safety Codes Act and Regulations
- Monitor, measure and evaluate contracted agency performance to ensure compliance to contract (QMP) and service delivery standards
- Provide consulting, coaching and mentoring to contracted agencies and public
- Monitor and report on development permits within unaccredited municipalities
- Assist in the use and maintenance of eSITE database and perform UAT testing when systems updated
- Assist in the creation of training documents for contracted agencies
Appeals and Policy Associate
Safety Codes Council
07.2013 - 08.2016
- Process appeal notifications on orders, variances, and refusal of permits
- Answer public inquiries regarding appeals process
- Liaise with members of sub-councils for appeal panel
- Track mandated time frames of request for reviews, appeal notifications and decisions
- Format documents for appeal panels and for public viewing
- Maintain filing system, keep track of appeal, panel member and policy expenditures
- Provide quarterly appeal reporting
Education
Plain Language – Building Results
Foundation of Administrative Justice
Edmonton, AB01.2020
Building Administration and Compliance Monitoring
Safety Codes Council
Edmonton, AB01.2018
Permit Issuer
Safety Codes Council
Edmonton, AB01.2015
Case Management Practices
Foundation of Administrative Justice
Edmonton, AB01.2015
Interpreting Legislation
Foundation of Administrative Justice
Edmonton, AB01.2014
Effective Business Writing
MacEwan University
Edmonton, AB01.2014
Principals of Administrative Justice
Foundation of Administrative Justice
Edmonton, AB01.2013
Medical Office Assistant
Toronto School of Business
Kingston, ON01.1994
Urban Design
Fanshawe College
London, ON01.1992
Skills
- Client-focused
- Quick learner
- Excellent communication
- Multitasking and organization
- Customer service
- Data entry
Timeline
Permit Services Coordinator
City of Beaumont
03.2021 - Current
Contract Coordinator
Alberta Safety Codes Authority (ASCA) department
08.2016 - 03.2021
Appeals and Policy Associate
Safety Codes Council
07.2013 - 08.2016
Building Administration and Compliance Monitoring
Safety Codes Council
Permit Issuer
Safety Codes Council
Case Management Practices
Foundation of Administrative Justice
Interpreting Legislation
Foundation of Administrative Justice
Effective Business Writing
MacEwan University
Principals of Administrative Justice
Foundation of Administrative Justice
Medical Office Assistant
Toronto School of Business
Urban Design
Fanshawe College
Plain Language – Building Results
Foundation of Administrative Justice
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