Jennifer Krause
STONYPLAIN,AB
Summary
Results-driven member experience manager specializing in financial advising team training and process optimization. Demonstrated success in enhancing member satisfaction and achieving financial targets through effective communication and conflict resolution strategies.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Member Experience Manager
Servus Credit Union
Stony Plain, AB
07.2020 - Current
- Branch Financials - Responsible to help achieve financial targets assigned by developing member relationships to refer business to Financial Advisors. Actively train and coach teammates to Servus standards and hold them accountable to ensure they hit personal targets for Branch success.
- Developed member engagement strategies to enhance overall satisfaction and loyalty.
- Oversaw daily branch activities - Manage day to day Member Experience by providing sound financial advise. cash expectations by staying within bond limits.
- Collaborated with teams to create streamlined processes for member services.
- Led training sessions for staff on best practices in member interactions.
Education
High School Diploma -
Onoway Highschool
Onoway, ABSkills
- Member engagement
- Member onboarding
- Member relationship management
- Member feedback
- Process optimization
- Budget management
- Compliance oversight
- Team training and development
- Multitasking capacity
- Effective communication
- Conflict resolution
- Strong organization
Certification
- OKTA License
- Commissioner For Oath
Timeline
Member Experience Manager
Servus Credit Union
07.2020 - Current
High School Diploma -
Onoway Highschool