Jennifer Kozak
Souris ,MB
Summary
I am a hardworking Staff Member adept at completing prompt and detailed work in self-directed and accurate fashion. Experienced in learning new tasks quickly and always looking for ways to help my team meet goals. Advanced abilities in customer resolutions and follow-up. I am a great team player.
Overview
22
22
years of professional experience
Work History
Licensed Optician
FYI Doctors
Brandon , MB
2015.09 - Current
- Completed preliminary training as an ocular hygienist and am currently assisting doctors with the diagnosis and treatment for meibomian gland dysfunction.
- Built and maintained working relationships with peers and upper management.
- Trained new employees on office procedures and positions to support team efficiency.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Sold and recommended products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Trained and mentored several new eyewear specialists and continued education to keep up with current technologies.
Licensed Optician
Walmart Vision Centre
Brandon , MB
2008.11 - 2014.03
- Processed payments, billed insurance and issued receipts.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective frames.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Managed client frame selection processes and walked through lens options.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Optometric Assistant
Varsity Eye Centre
Brandon , MB
2002.02 - 2008.10
- Communicated with patients by phone and via written correspondence.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Education
Licensed Optician - optical science
NAIT
Edmonton, AB10.2008
Skills
- Problem-Solving
- Attention to Detail
- Customer Relations Skills
- Data Verification
- Optical Needs Assessment
- Verbal and Written Communication
Affiliations
- Graduated from Nait's Optical Sciences Program with Honours
- Complete Continuing Education Credits yearly as per provincial and national requirements
- Volunteer at many local commutity events such santa's workshop and souris arts council programs
References
- Eileen Galloway - Optical Dispenser FYI Doctors - 204 901 4579
- Ashley Wilkinson- Assessment Officer- Province of MB- 204 724 6926
- Kristi Kowalchuk - co-owner Brandon Home Hardware - 204 724 9028
Timeline
Licensed Optician
FYI Doctors
2015.09 - Current
Licensed Optician
Walmart Vision Centre
2008.11 - 2014.03
Optometric Assistant
Varsity Eye Centre
2002.02 - 2008.10
Licensed Optician - optical science
NAIT
Similar Profiles
Cristina NucciCristina Nucci
Optometric Assistant at FYI Doctors EtobicokeOptometric Assistant at FYI Doctors Etobicoke
JASKARN SINGHJASKARN SINGH
Lab Technician at FYI DoctorsLab Technician at FYI Doctors
Ekta PandeyEkta Pandey
Lab Technician at FYi DoctorsLab Technician at FYi Doctors