Jennifer Kozak
Souris ,MB
Summary
I am a hardworking Staff Member adept at completing prompt and detailed work in self-directed and accurate fashion. Experienced in learning new tasks quickly and always looking for ways to help my team meet goals. Advanced abilities in customer resolutions and follow-up. I am a great team player.
Overview
22
22
years of professional experience
Work History
Licensed Optician
FYI Doctors
Brandon, MB
09.2015 - Current
- Completed preliminary training as an ocular hygienist and am currently assisting doctors with the diagnosis and treatment for meibomian gland dysfunction.
- Built and maintained working relationships with peers and upper management.
- Trained new employees on office procedures and positions to support team efficiency.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Sold and recommended products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Trained and mentored several new eyewear specialists and continued education to keep up with current technologies.
Licensed Optician
Walmart Vision Centre
Brandon, MB
11.2008 - 03.2014
- Processed payments, billed insurance and issued receipts.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective frames.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Managed client frame selection processes and walked through lens options.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Optometric Assistant
Varsity Eye Centre
Brandon, MB
02.2002 - 10.2008
- Communicated with patients by phone and via written correspondence.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Education
Licensed Optician - optical science
NAIT
Edmonton, AB10.2008
Skills
- Problem-Solving
- Attention to Detail
- Customer Relations Skills
- Data Verification
- Optical Needs Assessment
- Verbal and Written Communication
Affiliations
- Graduated from Nait's Optical Sciences Program with Honours
- Complete Continuing Education Credits yearly as per provincial and national requirements
- Volunteer at many local commutity events such santa's workshop and souris arts council programs
References
- Eileen Galloway - Optical Dispenser FYI Doctors - 204 901 4579
- Ashley Wilkinson- Assessment Officer- Province of MB- 204 724 6926
- Kristi Kowalchuk - co-owner Brandon Home Hardware - 204 724 9028
Timeline
Licensed Optician
FYI Doctors
09.2015 - Current
Licensed Optician
Walmart Vision Centre
11.2008 - 03.2014
Optometric Assistant
Varsity Eye Centre
02.2002 - 10.2008
Licensed Optician - optical science
NAIT
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