Jennifer Kovacs
Saint John
Summary
Dynamic professional with a proven track record at TD Insurance and Cloud5 American Express Platinum Travel, showcasing exceptional conflict resolution and advanced numerical skills. Spearheaded quality sales initiatives, significantly enhancing team morale and customer satisfaction. Thrives in fast-paced environments, leveraging confident social abilities and effective time management to exceed targets.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Insurance Advisor
TD Insurance
11.2020 - Current
Set up new policies for both home and auto, giving the best needs based advice.
Provide customer service for existing customers looking to change their coverages.
Active in the new hire chat to give advice, help with coaching and role playing with new hires.
Facilitate team huddles
Travel Advisor
Cloud5 American Express Platinum Travel
12.2011 - 03.2013
Plan travel itineraries including flights, hotels, car rental and car services.
Stay alert on updates from airlines regarding flight delays or cancellations.
Social Committee Facilitator
Travel Counsellor/Advisor
Cendant RCI
10.1997 - 01.2000
Help members exchange their timeshare to explore other locations and resorts.
Provide colleagues help with system issues , overrides or advice.
Live escalation or supervisor call backs
One of the founding members of Quality Sales & Incentives. Finding creative ideas for incentives and boosting colleague morale
Education
Accounting
ICS
Saint John, Canada03.2000
Hospitality And Tourism Operations Management
NBCC
Saint Andrews, Canada06.1997
High School Diploma -
Grand Manan Community School
Grand Manan, NB06.1995
Skills
Confident social skills
Works well in fast paced environment
Effective time management
Excellent conflict resolution ability
Advanced understanding and experience with numbers
Facilitated care for Alzheimer individuals
Event planning
Certification
- Licensed in NB, SK, BC
- Alberta Level 2 license
Timeline
Insurance Advisor
TD Insurance
11.2020 - Current
Travel Advisor
Cloud5 American Express Platinum Travel
12.2011 - 03.2013
Travel Counsellor/Advisor
Cendant RCI
10.1997 - 01.2000
- Licensed in NB, SK, BC
- Alberta Level 2 license
Accounting
ICS
Hospitality And Tourism Operations Management
NBCC
High School Diploma -
Grand Manan Community School
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