Jennifer Kirkham
Innisfail,Alberta
Summary
Highly motivated individual with experience in the automotive industry. In-depth knowledge of parts components, with a strong background in customer service and sales. Proven ability to identify customer needs and provide efficient solutions. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Parts Advisor
Fourlane Ford
04.2023 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Analyzed customer requirements and identified appropriate solutions to meet their needs.
- Ordered parts for customers, repair shops and Service department.
- Maintained and clean work and inventory areas.
- Picked up and delivered parts.
- Developed strong customer service skills providing accurate advice and assistance to customers regarding parts availability and pricing.
- Responded promptly to customer inquiries by telephone or email in a professional manner.
Parts Manager & Service Manager & Parts Advisor
Champion Ford & Integrity Ford & Carstairs Ford
04.2006 - 04.2023
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Utilized computer systems for tracking orders, pricing and availability information.
- Established strong relationships with vendors to secure favorable terms for purchasing parts.
- Communicated with customers in person and by phone to promote issue resolution and good customer service.
- Identified opportunities for process improvements within the departments.
- Utilized problem solving skills to address challenges that arose during the daily operations.
- Developed and maintained positive relationships with customers to build rapport and trust.
Restaurant Hostess
Sandys Restaurant
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Completed daily side work and opening and closing duties without fail.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Greeted customers promptly and courteously upon arrival to the restaurant.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Skills
Inventory Management
Order Processing
Attention to Detail
Multitasking
Customer Service
Problem Solving
Team Abilities
Certification
Proserve - Smart Registration # 202401310175
Timeline
Parts Advisor
Fourlane Ford
04.2023 - Current
Parts Manager & Service Manager & Parts Advisor
Champion Ford & Integrity Ford & Carstairs Ford
04.2006 - 04.2023
Restaurant Hostess
Sandys Restaurant
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