Jennifer Kinzer
Edmonton,Canada
Summary
Dynamic Business Administration professional with a diploma from NAIT, offering extensive experience in delivering executive-level administrative, operational, and financial support within complex organizations. Proven ability to enhance executive workflows and manage confidential information with sound judgment and discretion, ensuring alignment with organizational policies. Expertise in Microsoft 365 applications, including advanced Excel for financial tracking and reporting, as well as SharePoint for document management, facilitating the development of standardized operating procedures and improving operational efficiency. A track record of leading teams to achieve consistent results while spearheading process improvement initiatives underscores a commitment to accountability and clarity in all administrative functions.
Overview
9
9
years of professional experience
Work History
Team Lead, Administrative Services
Communications and Public Engagement
01.2021 - 12.2025
- Collaborated with executive offices and senior leadership teams, leveraging sound judgment and discretion to enhance decision-making effectiveness.
- Achieved seamless administrative operations by expertly managing confidential information and streamlining executive workflows, ensuring full compliance with organizational policies and standards.
- Managed document storage and standardized process access via SharePoint and OneDrive, while creating impactful executive-level briefings and decision-support materials using PowerPoint.
- Achieved timely completion of daily, weekly, and monthly deliverables through effective management of a team of seven administrative staff. Enhanced operational efficiency by maintaining and updating standard operating procedures. Facilitated the onboarding and training of new hires to strengthen team capabilities.
- Orchestrated the creation of standardized administrative and financial SOPs and a comprehensive approval workflow to streamline operations and ensure compliance.
- Managed comprehensive month-end reconciliation and coordinated year-end closing procedures to support financial integrity.
- Analyzed expenditures and generated financial reports to support informed executive decisions.
- Engaged with Vice President of Operations to manage multi-million-dollar contracts, ensuring compliance with agreements and timely billing processes.
- Monitored and analyzed receivable accounts to maintain optimal aging balances while contributing to software integration for process improvement.
- Collaborated with team to design and implement communication strategies that enhance public engagement initiatives.
- Monitored project timelines and deliverables, facilitating adherence to organizational priorities and objectives.
Administrative & Operations Coordinator
Railserve Inc
01.2017 - 12.2020
- Implemented strategies for daily operations to optimize workflow and maintain punctual project execution.
- Identified process inefficiencies and implemented solutions to optimize operational performance.
- Managed scheduling processes and refined resource distribution strategies across various projects to maximize operational effectiveness.
- Implemented strategies to streamline communication across cross-functional teams, resulting in elevated project performance.
- Analyzed and adjusted daily workflows to boost efficiency and consistently achieve project timelines.
- Designed and implemented efficient operational processes that significantly elevated team productivity levels.
- Streamlined daily operations to enhance workflow efficiency and achieve project deadlines.
- Analyzed existing processes and implemented enhancements to boost team efficiency and productivity.
Education
Business Administration diploma -
NAIT
Skills
- Meticulous attention to detail
- Proficient in conflict management
- Focus on client satisfaction
- Guidance and support
- Invoice validation process
- Continuous process refinement
- Calendar organization
- Quality management
Accomplishments
- Led a team of seven staff members.
- Collaborated with a team of 4in the development of PowerBi invoice approval.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of 15in the development of implementing Avery Software.
- Documented and resolved aged invoices, which led to 25% more recoverable revenue.
Languages
English
Native or Bilingual
Timeline
Team Lead, Administrative Services
Communications and Public Engagement
01.2021 - 12.2025
Administrative & Operations Coordinator
Railserve Inc
01.2017 - 12.2020
Business Administration diploma -
NAIT