Jennifer Kim
Rancho Cucamonga
Summary
Detail-oriented professional with extensive experience in healthcare and customer service. Proven ability in problem-solving, time management, and effective communication to enhance patient care and support educational environments.
Overview
1
1
Language
1
1
Certification
30
30
years of professional experience
Work History
RSP Aide/Clerk, Proctor
Mt. Baldy Joint Elementary School
Mt. Baldy
04.2021 - 06.2026
- Supported teachers in lesson preparation, ensuring necessary materials were organized and accessible.
- Coordinated lesson preparation with teachers, organizing and securing materials to streamline instructional activities.
- Monitored student behavior, promoting a positive and inclusive classroom culture.
- Documented children's activities and interests to inform and tailor educational experiences.
LVN
KHEIR
Los Angeles, CA
12.2009 - 05.2010
- Managed patient admissions, appointment scheduling, and transfer and discharge procedures to ensure seamless healthcare delivery.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Assisted physicians during examinations and procedures, ensuring safe practices were maintained throughout each encounter.
- Evaluated patient histories, complaints, and current symptoms.
Customer Service Representative/Technical Support
Glidewell Dental Laboratories
Newport Beach, CA
08.2006 - 09.2008
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Guided new team members in customer service protocols and software usage.
- Monitored order statuses and ensured timely delivery of dental products to clients.
Pre/Post Op Nurse
Wilshire Endoscopy Center
Los Angeles, CA
04.2004 - 07.2006
- Monitored patient vital signs and reported changes to healthcare team.
- Assisted in endoscopic procedures, ensuring patient comfort and safety.
- Educated patients on pre- and post-procedure care instructions.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
LVN Floor Nurse
Good Samaritan Hospital Medical Center
Los Angeles, CA
03.2002 - 04.2004
- Monitored vital signs and reported changes in patient conditions to healthcare team for timely interventions.
- Administered medications and treatments per physician orders to ensure patient safety and compliance.
- Assisted in developing care plans tailored to individual patient needs, enhancing overall treatment outcomes.
- Educated patients and families on health management, promoting adherence to care instructions and improving satisfaction.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and maintain licensure requirements.
- Acted as a liaison between patients, families, and healthcare providers to facilitate open communication and ensure all parties were informed of critical care decisions.
- Implemented prescribed treatments and offered direct nursing support to facilitate optimal patient recovery.
Answering Service Operator
TCC
Los Angeles, CA
01.1996 - 12.1998
- Managed high-volume inbound calls, ensuring prompt and accurate responses to client inquiries.
- Coordinated scheduling and dispatching of service requests for optimal resource allocation.
- Utilized call management systems to track interactions and maintain detailed records.
- Provided training and support to new team members, enhancing overall team performance.
Education
High School Diploma -
Francisco Bravo Medical Magnet High School
Los Angeles, CA06-1997
LVN Licence - Nursing
Glendale Career College
Glendale, CA05-2000
Skills
- Healthcare terminology
- Document management
- Problem-solving
- Customer service
- Time management
- Prioritizing work
- Healthcare terminology
- Critical thinking
- Attention to detail
- Verbal communication
- Patient
- Attention to detail
Certification
- Current CPI Certificate
Languages
Korean
Native or Bilingual
Timeline
RSP Aide/Clerk, Proctor
Mt. Baldy Joint Elementary School
04.2021 - 06.2026
LVN
KHEIR
12.2009 - 05.2010
Customer Service Representative/Technical Support
Glidewell Dental Laboratories
08.2006 - 09.2008
Pre/Post Op Nurse
Wilshire Endoscopy Center
04.2004 - 07.2006
LVN Floor Nurse
Good Samaritan Hospital Medical Center
03.2002 - 04.2004
Answering Service Operator
TCC
01.1996 - 12.1998
LVN Licence - Nursing
Glendale Career College
High School Diploma -
Francisco Bravo Medical Magnet High School