Jennifer Kerr
Toronto,ON
Summary
Enthusiastic management professional with Driven Retail Manager with more than Number years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Manager
Small Wonders Pets
04.2013 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
Retail Store Manager
Kitchen Stuff Plus
01.2013 - 04.2013
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Completed point of sale opening and closing procedures.
Produce Manager
Summerhill Market
03.2009 - 01.2013
- Maintained positive vendor relations to build strong partnerships.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Coached and mentored new team members.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Improved produce department efficiency by implementing streamlined inventory management processes.
- Maintained produce area and kept produce storage area clean and sanitary.
- Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
Skills
- Customer Service
- Cash Management
- Store operations
- Inventory Control
- Complaint resolution
- Visual Merchandising
- Team Training
- Staff Management
- Team training and development
- Merchandise planning
- Employee Scheduling
- Staff recruitment
Languages
English
Professional Working
Certification
Canfit pro personal trainer
Timeline
Retail Manager
Small Wonders Pets
04.2013 - Current
Retail Store Manager
Kitchen Stuff Plus
01.2013 - 04.2013
Produce Manager
Summerhill Market
03.2009 - 01.2013
Canfit pro personal trainer