Jennifer Kennedy
Bakersfield,CA
Summary
Dynamic professional with extensive experience as an Owner/Baker at Sweet Talk, excelling in sales management and customer relations. Proven ability to enhance operational efficiency and foster lasting client connections. Skilled in marketing tactics and family counseling, delivering exceptional service while driving revenue growth and cultivating positive team dynamics.
Overview
21
21
years of professional experience
Work History
Family Manager
Self
03.2004 - Current
- Encouraged children to be understanding and patient with others.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Assisted with light housekeeping duties as well as running errands.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Taught children basic life skills, manners and personal hygiene.
- Shop for and prepare meals.
Owner/Baker
Sweet Talk
10.2005 - 05.2022
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established foundational processes for business operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Owner/Baker
The Cookie Jar
06.2012 - 09.2017
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Applied Science - Nursing
Taft College
Taft, CA06-2023
High School Diploma -
West High School
Bakersfield, CA06-1997
Skills
- First aid training
- Bill payment
- Family counseling
- Transportation coordination
- Social media control
- Marketing tactics
- Sales management
- Sales leadership
- Verbal and written communication
Timeline
Owner/Baker
The Cookie Jar
06.2012 - 09.2017
Owner/Baker
Sweet Talk
10.2005 - 05.2022
Family Manager
Self
03.2004 - Current
Associate of Applied Science - Nursing
Taft College
High School Diploma -
West High School
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