Jennifer Kennedy
Brampton,ON
Summary
Experienced Service Coordinator with 7 years in the industry. I oversee the technicians that install, repair, and maintain heating and air conditioning units in a residential setting, providing guidance and technical expertise, as well as responsible for dispatching technicians to ensure customer satisfaction and company standards are met.
Overview
3
3
years of professional experience
Work History
Customer Service Coordinator
Gts Services
Toronto, ON
07.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Facilitated weekly meetings with the customer service team to discuss ongoing projects, address any concerns or challenges, and celebrate successes.
Education
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education
Humber College
Toronto, ON06.1996
Skills
- Responsible for obtaining permits for new build homes with ESA
(Electrical Safety Authority) for service technician installations - Sell and provide homeowners with knowledgeable information on home humidifiers
- Schedule service and installation appointments
- Coordinate schedules and prepare work orders and equipment for Service
- Technician appointments
- Order warranty equipment parts with manufacturers
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Languages
English, Spanish and Italian
Full Professional
Additional Information
Police 2824 Royal Canadian Army Cadets | • Responsible for the wellbeing of cadet members ranging in ages of 12 to 18
Mississauga, ON
Parent Police Association Member
09/2009 - Current
years old
- Assist with Fundraising events
- Organize annual parades, such as Remembrance Day
- Organize camping trips logistics
Timeline
Customer Service Coordinator
Gts Services
07.2021 - Current
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education
Humber College