Summary
Overview
Work History
Education
Skills
Accomplishments
Cover Letter
Languages
Certification
Timeline
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Jennifer Kendall

Oshawa,Canada

Summary


Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Buckingham Meat Market
01.2023 - Current
  • Taking customers' orders and accurately imputing them into the cash register
  • Assisting customers in selecting several types of meat and providing recommendations based on their preference
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Handling cash and credit transactions, ensuring accuracy and confidentiality
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Manager of Operations

Kelsey’s Roadhouse
01.1996 - 01.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.

Owner/Operator

CJ Dogwalkers
01.2021 - 01.2023
  • Responsible for setting up all meets and greets with pet parents
  • Responsible for creating all internet platforms, Google, Facebook, Instagram
  • Familiar with several types of breeds, temperaments, and behavior cues
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed business plan, processes and procedures to provide superior excellence to customers.
  • Operated with safety and skill to avoid accidents and delays.

Education

Office Administration - Real Estate

Durham College
01.2019

Protection Security & Investigation -

Durham College
01.2018

Skills

  • Active Listening
  • Empathy
  • Excellent communication skills
  • Attention to detail
  • Time Management
  • Microsoft Office, Word, Powerpoint, Outlook
  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • POS system operation
  • Customer inquiries
  • Inventory management
  • Customer relationship management (CRM)
  • Data entry proficiency
  • Time management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 30 staff members.

Cover Letter

Dear Sir/Mrs., I am an eager and qualified candidate for this position. I have considerable experience in customer service and working with the public. I find providing quality and proficient service to be satisfying and rewarding. I look forward to discussing the details of this position. In addition to my resume, I would like to give a brief description of my work experience and how I would apply my skills as part of your team. Much of my work experience has been in customer service. As a high school and college student I was employed in restaurants. As well as retail. In the restaurant industries I worked closely with the public. As a manager I came to understand the power of positive customer service. From being a host then working my way up to General Manager, I advanced my work experience. Though the environment is vastly different I have applied the customer service skills I gained working in restaurants. As a General Manager I was tasked with ongoing projects dealing with substantial amounts of information. For example, handling food cost operations into a database. While these situations seemed daunting, I was able to maintain perspective and focus by recognizing the satisfaction of quality because of attention to detail. As a manager, I have amassed experience performing in various demanding situations. On a busy evening with many tables and large parties I performed the ultimate multitasking. Long wait times in the kitchen, dissatisfied guests, spills, and monitoring of alcohol consumption are issues I encounter daily. While this can result in a stressful atmosphere, the most important part of my job performance is a genuine smile. With patience and organization, I can direct the flow of my restaurant and the mood of the guests. While working in the service industry I have improved my interpersonal, communication and problem-solving skills. My position requires me to be in control of the restaurant and be aware of the needs of all my guests. It was up to me and the servers to coordinate teamwork and assess situations. This job has been rewarding and often fun but not without difficulties. Thank you for taking the time to consider my application. I look forward to meeting you to further discuss this opportunity. At your convenience you can contact me by email. Kind, Regards, Jennifer Kendall

Languages

English
Full Professional

Certification


  • G Driver's License
  • CPR/AED Certification

Timeline

Customer Service Cashier

Buckingham Meat Market
01.2023 - Current

Owner/Operator

CJ Dogwalkers
01.2021 - 01.2023

Manager of Operations

Kelsey’s Roadhouse
01.1996 - 01.2023

Protection Security & Investigation -

Durham College

Office Administration - Real Estate

Durham College

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