JENNIFER KELLOWAY
Chatham-Kent,ON
Summary
Creative and motivated SocialMedia Specialist with progressive career experience in SociaCrrative Arts. Known for strengths in project design, planning and management to exceed customer expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Artist
Entrepreneur
Chatham, Kent
01.2012 - Current
- Maintained portfolio of artistic work to demonstrate styles, interest and abilities
- Submitted preliminary or finished artwork or project plans to clients for approval, incorporating changes as necessary
- Produced a variety of custom visual art including sketches, paintings, illustrations for printed materials, tattoo designs, murals, etc
- Generated ideas for future work, based on current social climate, customer demand, etc
- Designed and completed customized tattoos
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Established and maintained productive, professional working relationships to promote beneficial project results.
- Researched industry trends and evaluated competitive pieces to enhance creativity and gather fresh ideas.
- Implemented artistic vision to give art purpose and meaning.
- Advertised and sold art online and at art exhibitions and fairs to increase exposure.
- Created custom drawings and paintings using fine oils, acrylics and charcoal on high quality canvas.
- Researched drawings of characters and environmental elements for inspiration.
- Utilized oil paints, acrylics and charcoal to design mixed media, drawings and painting pieces.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
Customer Service Agent
HSG Canada Chatham
Kent, ON
01.2021 - 05.2022
- Respond to incoming customer queries regarding billing, payments, existing and new services, promotions and offers, upgrade or downgrade of services, payments, etc
- Promote and educate customers on offers and promotions, new products in the market, and the value of the service provided by the client
- Initiate investigations and create requests, and determine its level of priority
- Ensure that confidential information is not requested or disclosed without the customer's consent and maintain the privacy of customer and client information
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
- demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Adapted to new applications and maintained knowledge of current technologies.
Supervisor
Concentrix
Chatham, ON
01.2018 - 01.2021
- Capably supervised a team of over 15 agents
- Coordinated employee schedules to keep pace with business needs and meet company demands
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Administered weekly coaching and feedback to the team for best possible outcomes
- Worked to ensure resolution and best-case scenarios for both parties
- Accurately completed payroll and tracking for the team, attended daily/weekly update meetings, and processed reimbursements
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Initiated outbound calls to customers requesting supervisor assistance, calmly and professionally addressed complaints and concerns
Quality Specialist
Concentrix
01.2016 - 01.2018
- Monitored and addressed the quality of customer service provided to customers on a daily basis
- Coached and delivered constructive feedback to Customer Service Representatives on cultivating exceptional customer service experiences
- Efficiently relayed new information/changes to the team; provided daily STAT updates to the floor
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collected and analyzed data and initiated improvements to increase security and performance.
- Promoted adherence to quality standards by educating personnel on quality control.
- Fixed identified issues to improve workflows.
Customer Service Representative
01.2014 - 01.2016
- Professionally answered customer calls, handled requests in a timely fashion and resolved complains using empathy as a guiding principal
- Provided customers with accurate information and reported to supervisor when necessary
- Managed all resources effectively to access information and document customer calls following company policy and procedure
- Jennifer Kelloway 226-627-5569
- Jkelloway4@gmail.com
Housekeeper
Hampton Inn & Suites
Windsor, ON
01.2010 - 01.2011
- Established and maintained clean and comfortable "home" environments by performing cleaning duties including vacuuming, cleaning windows, dusting, and bathrooms
- Assisted customers by providing detailed information, resolving their complaints, and putting smiles on their faces
- Reported any damage, maintenance problems, safety issues, and potential hazards to management, ensuring adherence to safety code procedures
Education
Courses - Office Administration
St. Clair College
Chatham, ONDiploma - undefined
Blenheim District High School, District Secondary School
Skills
- Visual communication expertise
- 2D design
- Photographic editing
- Prepress and printing
- Texture painting
- Material selection
- Content Generation
- Market Research
- Adobe Photoshop
- Social Media
- Search Engine Optimization (SEO)
- Social Media Platforms
- Prospecting Clients
- Social Media Tools
- Skill building
- Building guest relationships
- Active listening strengths
- Signage specialist
- Referral building
- Project planning and development
- Business process re-engineering
- Multi-Site Operations
- Advanced Problem Solving
- Project Estimation and Bidding
Timeline
Customer Service Agent
HSG Canada Chatham
01.2021 - 05.2022
Supervisor
Concentrix
01.2018 - 01.2021
Quality Specialist
Concentrix
01.2016 - 01.2018
Customer Service Representative
01.2014 - 01.2016
Artist
Entrepreneur
01.2012 - Current
Housekeeper
Hampton Inn & Suites
01.2010 - 01.2011
Courses - Office Administration
St. Clair College
Diploma - undefined
Blenheim District High School, District Secondary School