Jennifer Keays
Port Saint Lucie,FL
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring XYZ years of relevant work experience to your team.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Waitress/Server
DuBs Resxaurant Jupiter West
05.2012 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Patient coordinator
Dr. Kenneth Beer MD.
01.2016 - 01.2018
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Front Desk & Surgical Coordinator
The Retina Institute Of Florida
01.2009 - 01.2011
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
Front Desk & Medical Asst.
Dr. Dennis Egitto Internal Medicine
04.2007 - 01.2009
- Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
- Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
- Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
- Ensured accurate data entry into electronic health record systems, contributing to more informed clinical decisionmaking.
- Renewed prescription requests and queries in compliance with practice protocol.
Front Desk
Pediatric Partners
09.2005 - 04.2007
- Provided administrative support to seven physician for three office locations, various departments, contributing to overall company efficiency.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
Cardiac EKG Technician
Palm Beach Gardens Medical Center
03.2001 - 09.2006
- Monitored patients' heart rhythms and functions through cardiac monitoring strips. Performed heart EKG's, Rhythm interpretations . Diagnose lethal heart arrhythmias. Report necessary changes to physicians.
- Collaborated with healthcare team to maintain quality patient care.
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
- Inputting physicians orders of charts. Set up testing and new patient admissions and charting.
Education
CPR Certified - Medical
Need This Info
Need This InfoEKG Certified - Medical
Need This Info
Need This Info01.2006
Skills
- Appointment Scheduling
- Insurance billing procedures
- OSHA Compliance
- Insurance Verification
- Medical Records Maintenance
- Patient Relations
- Workload Management
- Physician assistance
- Multitasking and Organization
- Records Management
- Problem-Solving
- Attention to Detail
Accomplishments
Volunteer at 100+ Abandoned dogs of Everglades Florida.
Volunteer with Palm Beach County Fire and Rescue/Paramedic Unit.
Certification
- EKG Tech Certified
- CPR Certified
Volunteer Experience
Palm Beach County Fire Rescue / Paramedic unit
Languages
English
Additional Information
To be filled in later.
Timeline
Patient coordinator
Dr. Kenneth Beer MD.
01.2016 - 01.2018
Waitress/Server
DuBs Resxaurant Jupiter West
05.2012 - 05.2024
Front Desk & Surgical Coordinator
The Retina Institute Of Florida
01.2009 - 01.2011
Front Desk & Medical Asst.
Dr. Dennis Egitto Internal Medicine
04.2007 - 01.2009
Front Desk
Pediatric Partners
09.2005 - 04.2007
Cardiac EKG Technician
Palm Beach Gardens Medical Center
03.2001 - 09.2006
CPR Certified - Medical
Need This Info
EKG Certified - Medical
Need This Info
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