Jennifer Kalani
Elk Grove
Summary
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills.
Overview
15
15
years of professional experience
Work History
Classroom Assistant
Markofer Elementary
08.2022 - Current
- Supervised lunch periods and recess times, maintaining an orderly environment during breaks from academic workloads.
- Aided students individually or in small groups, reinforcing material taught by the teacher.
- Established positive relationships with students, fostering a supportive and inclusive classroom community.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Assistant Manager
Excalibur
08.2015 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Department Manager
Walmart
04.2014 - 06.2016
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
GSA
Target
09.2009 - 04.2014
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Initiated the use of guest feedback surveys to identify areas for improvement and implement changes accordingly.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Processed guest payments and provided accurate change.
- Trained junior team members in customer service strategies and property policies.
Education
Associate of Science - Medical Assistant
WCC
Sacramento, CA05-2003
Skills
- Customer service
- Team leadership
- Decision-making
- Time management
- Staff supervision
- Retail operations
- Workload management
Timeline
Classroom Assistant
Markofer Elementary
08.2022 - Current
Assistant Manager
Excalibur
08.2015 - 08.2018
Department Manager
Walmart
04.2014 - 06.2016
GSA
Target
09.2009 - 04.2014
Associate of Science - Medical Assistant
WCC
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