Jennifer Kaine
NEW WESTMINSTER,BC
Summary
With over 15 years of experience in various forms of communication, I am a seasoned technical writer who can handle any content challenge. Whether it is developing and managing content for multiple platforms and audiences, creating and implementing content management systems and standards, or applying structured authoring, metadata, and taxonomy principles and practices, I have the skills and knowledge to deliver quality results.
Currently, I am a senior technical writer at Poly, where I collaborate with other core team members on a full content migration to a new CCMS, build and apply a metadata structure to maximize visibility in search engines, develop and implement a department-wide taxonomy to ensure a common reference for products across all of documentation, and analyze and restructure product documentation to address pain points from customers. I also lead documentation projects and mentor other technical writers, working with a cross-functional team. My mission is to create clear, concise, and consistent technical information that meets the needs and expectations of users and stakeholders.
Overview
31
31
years of professional experience
Work History
Senior Technical Writer
Polycom
02.2020 - Current
- Collaborating with other core team members on full content migration to new CCMS.
• Building applied metadata structure and implementation maximizing visibility in search engines.
• Developing and implementing department wide taxonomy ensuring a common reference for products across all of documentation.
• Analyzing and restructuring product documentation to address pain points from customers.
• Creating technical task-based information for single-sourcing and repurposing.
• Working in structured authoring environment and DITA XML and transitioning unstructured content to structured content.
• Leading documentation projects and mentoring other technical writers.
• Working with cross-functional teams of local and remote subject matter experts to plan, write, and edit topical information while meeting project requirements and schedules. - Proved successful working within tight deadlines and a fast-paced environment.
Technical Writer
Allscripts
01.2019 - 01.2020
- Responsible for creating a large volume of content in a DITA based environment using Oxygen Author
- Responsible for fine tuning the content message and the style of delivery
- Responsible for releasing the content for use, i.e., publishing the content to a repository to support access to the content.
- Managing versions of content as it evolves and restore older versions of edited products due to a process failure or an undesirable series of edits.
Technical Writer
GE Digital
08.2017 - 04.2019
- Creator - responsible for creating, editing and importing online content.
- Editor - responsible for tuning the content message and the style of delivery.
- Publisher - responsible for releasing the content for use, i.e., publishing the content to a repository to support access to the content.
- Managing versions of content as it evolves and restore older versions of edited products due to a process failure or an undesirable series of edits.
- Contributed to the conversion of a large volume of unstructured wiki-based (Atlassian Confluence)
- Content into DITA compatible content using Oxygen Author (DITA methodology) and Astoria CMS.
Technical Writer
IT Glue
05.2018 - 11.2018
- Responsible for creating, editing and importing online content.
- Responsible for tuning the content message and the style of delivery.
- Communicated complex information to users of our platform in a clear and concise way.
- Worked closely with our product and development teams to track upcoming releases.
- Created detailed but streamlined and simplified how-to articles.
- Defined style guidelines to ensure documentation has a consistent approach.
- Revised and update existing content and documents as required.
Compliance and Reliability Consultant
BC Hydro
11.2015 - 11.2016
- Reviewed and revised the Department’s policy and procedure manuals, providing consultation on structure and implementation.
- Coordinated Assessment reports across multiple disciplines.
Assisted with tracking BC Hydro’s compliance with NERC Reliability Standards. - Acted as a point of contact with business users and assist with monitoring and working with business units to ensure that compliance requirements are met and regulatory filings are met.
Corporate Information Analyst
Insurance Corporation Of British Columbia
05.2015 - 09.2015
- Reviewed and analyzed current systems and documentation by conducting an inventory of corporate information stores to develop an accurate and authoritative reference for use by projects and business users to manage their information.
- Met and consulted with key internal business stakeholders in identifying information assets and gathering information management requirements.
- Created online forms for data submission as well as spreadsheets resulting in the information and analysis coming in 6 weeks ahead of schedule.
- Assisted in the creation of an updated Business Classification Scheme.
Project Coordinator
Hosted Services BC
02.2015 - 04.2015
- Monitored and communicated project status to the project manager.
- Consolidated budget information and prepared budget updates.
- Coordinated resources and timelines.
- Coordinated support for distributed working groups.
- Designed, administrated, and managed the SharePoint project collaboration site.
- Wrote and reviewed communication deliverables.
- Participated in quality control processes for project deliverables.
- Made recommendations for project process improvements.
Sr. Administrator /Technical Writer
Digital Payment Technologies
11.2013 - 10.2014
- Created installation and maintenance guides for all hardware.
Created an e‐book platform for customer-facing document distribution. - Created Business and Use Plans for system integrations including PLM and DITA-based CMS.
- Converted all documentation to DITA-based content.
- Department document control including generating engineering change requests, meeting minutes, document creation, and distribution.
- Liaising with different departments ensuring clear communication of ideas and deadlines.
Collaborated on a more comprehensive engineering change process as well as improving the accuracy of the information therein. - Created a more comprehensive tracking of change requests and purchase order turn‐around time.
- Managed the PLM system and entire item lifecycle in the hardware engineering department.
- Managed and chaired Engineering change notice meetings.
Project Controls Administrator
Freeport-McMoRan
06.2012 - 11.2013
- Managed a companywide conversion of a SharePoint site from SharePoint 2007 to SharePoint 2010, including the reorganization, structure, retention schedule, and metadata changes on 30,000 documents on a $5 billion dollar mining project with offices in Vancouver and Peru.
- Monitoring SharePoint disk space usage through the built-in SharePoint reports for each site collection.
- Managing SharePoint permissions.
Analyzing and reporting upon SharePoint usage and activity. - Regularly analyzing SharePoint content and storage.
- Monitoring SharePoint trends (e.g. site usage and growth, disk space usage and growth)
- Setting up alerts and enforcing policies.
- Collaborated on a more comprehensive weekly and biweekly report as well as improved the accuracy of the information therein.
- Created a more comprehensive tracking of contract requests and service order turn-around time.
- Become the person for IT questions on our site.
- Department document control including generating contract requests, meeting minutes, weekly, biweekly, and monthly reports.
- Liaising with different departments ensuring clear communication of ideas and deadlines.
Marketing Manager
Stellar Investments
06.2011 - 11.2011
- Created database and inventory management using SmartVendor software.
- Assisted in the creation of new online presence and development of e-store.
- Recruitment of chefs, class schedule and marketing materials including brochures and advertisements.
- Management of inventory for chocolate shop and e-store
Design Assistant
BC Hydro
10.2009 - 01.2011
- Creation of department SharePoint site from initial design to launch and instruction.
- Revision and improvement of administrative processes leading to increased efficiency in the department.
- Creation of Proforma invoicing system reducing the amount of time it takes for contractors to be paid and eliminating errors.
- Creation and maintenance of a new drawing system eliminating back log and allowing for more accurate estimates being made.
- Liaising with Team Leads to discuss what procedures they would like changed and implementing their suggestions.
- Instructing administrative assistants on new procedures.
- Entry of time and labour for 80 employees per COPE collective bargaining agreement.
- Managing time off schedule and coordination of requests worth work leaders.
- Ensuring overtime was correct and approved.
Owner / Proprietor
Rockfish Publishing
02.2007 - 10.2007
- Copy Writing
- Branding
- Website Management
Graphic Design Specialist
Macdonald Realty
09.2006 - 03.2007
- Designed marketing, print and collateral materials for 160 realtors.
- Coordinated the design and delivery of branded products for open houses and marketing.
- Coordinated between realtors and advertising publications including the Real Estate Weekly for ad design and publication.
Floor Director
Shaw TV
04.2003 - 02.2004
- Assisted in the planning and preparation of productions.
Oversaw the work of other departments, such as lighting and props. - Organized runners to make the best use of studio time.
Briefed those involved in the program, including explaining safety requirements, the timing of the show, what will happen during filming, and when the program will be aired. - Effectively dealt with any problems or crises/conflict and had the presence/authority to control the studio and halt production if necessary.
- Relayed instructions from the control room to the studio floor.
- Kept the director and producer informed of action off-camera.
- Rehearsed live shows.
- Gave cues and time counts to presenters, actors or guests.
- Liaised with PR staff to agree who will be interviewed.
Assistant Editor
Alive Magazine
09.2000 - 09.2001
- Managed eleven regular columns including From our Readers, From the Editor, The Pet Vet, Medical Advisor, Kids First, Research Digest, Biotech News, and the Beauty Pages.
- Developed authors writing abilities to match the philosophy of the magazine more closely.
- Proofread and edited articles submitted by authors and asked for clarification or directed them on story angles.
- Researching statistics and information for the editorial section. Researching story ideas and items for the shorts section.
- Communicated with the sales manager and advertising reps for the shopper section. This included gathering information on what products were to be advertised in the section and creating copy.
Teleprompter / Researcher
Vancouver Television
09.1998 - 08.1999
- Gathered story ideas for weekend newscast by scanning through newspapers, press releases, wire services and feed from the networks.
- Wrote scripts and prioritized their order in the newscast.
Coordinated live feeds to the CTV network for their national newscast. ENG reporting, interviewing, and filing of stories. - Dispatched camera crews out to cover stories and coordinating when they would feed back to the studio.
- Sports copy writing and editing of footage, including filing stories to CTV Sportsnet to ensure they had local professional hockey game coverage.
- ENG reporting from professional sporting events including the BC Lions, Vancouver Canucks, and Grizzlies.
Writer/Designer
Thinc Advertising
09.1995 - 06.1996
- Designed marketing, print and collateral materials for company clients.
- Coordinated the design and delivery of branded products.
- Coordinated between small businesses, Chamber of Commerce and City Hall for the City of Surrey Business Development brochure.
- Created slogans and advertising copy for varied clients in multiple industries.
Producer
Rogers Community 22
02.1993 - 07.1995
- Recruiting volunteers for crew and training them in the operation of ENG equipment.
- Developed story ideas and scheduling of shoots and editing for air.
- Produced live television shows with varying themes and live call-in segments.
- Detailed budget requirements for shows including set costs and travel allowances.
- Operated audio equipment and set up for live events.
Involved in fundraising and community activities with Rogers community outreach program.
Education
Diploma - Broadcast Journalism
Loyalist College of Applied Arts And Technology
Belleville, ON04.1992
Bachelor of Arts - English
Carleton University
Ottawa, ON04.1991
Skills
- Complex Problem-Solving
- Promotional Materials
- Problem Analysis
- Project Scopes
- Audience Adaptation
- Graphics Creation
- Planning Processes
- Editing
- Release Notes
Timeline
Senior Technical Writer
Polycom
02.2020 - Current
Technical Writer
Allscripts
01.2019 - 01.2020
Technical Writer
IT Glue
05.2018 - 11.2018
Technical Writer
GE Digital
08.2017 - 04.2019
Compliance and Reliability Consultant
BC Hydro
11.2015 - 11.2016
Corporate Information Analyst
Insurance Corporation Of British Columbia
05.2015 - 09.2015
Project Coordinator
Hosted Services BC
02.2015 - 04.2015
Sr. Administrator /Technical Writer
Digital Payment Technologies
11.2013 - 10.2014
Project Controls Administrator
Freeport-McMoRan
06.2012 - 11.2013
Marketing Manager
Stellar Investments
06.2011 - 11.2011
Design Assistant
BC Hydro
10.2009 - 01.2011
Owner / Proprietor
Rockfish Publishing
02.2007 - 10.2007
Graphic Design Specialist
Macdonald Realty
09.2006 - 03.2007
Floor Director
Shaw TV
04.2003 - 02.2004
Assistant Editor
Alive Magazine
09.2000 - 09.2001
Teleprompter / Researcher
Vancouver Television
09.1998 - 08.1999
Writer/Designer
Thinc Advertising
09.1995 - 06.1996
Producer
Rogers Community 22
02.1993 - 07.1995
Diploma - Broadcast Journalism
Loyalist College of Applied Arts And Technology
Bachelor of Arts - English
Carleton University
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