Jennifer Jordon
Daly City
Summary
Dedicated healthcare professional with 23 years of progressive experience at UCSF Medical Center, demonstrating consistent career growth and commitment to excellence. Over the past 9 years, developed expertise in medical coding, revenue cycle operations, and compliance, with strong focus on the Urology and Ophthalmology specialties. Adept at navigating complex regulations and ensuring accuracy in coding and documentation to support operational efficiency. Recognized for strong analytical skills, attention to detail, and ability to work collaboratively, while also excelling independently.
Overview
24
24
years of professional experience
1
1
Certification
Work History
REVENUE CYCLE HC ANL 2
UCSF Medical Center FPRMO
10.2016 - Current
- Perform medical coding for Evaluation & Management, Urology and Ophthalmology surgical specialties, and additional specialties, ensuring compliance with coding guidelines and payer requirements.
- Identify and analyze Apex error trends, escalating issues to management for resolution, resulting in improved operational efficiency and productivity.
- Resolve RFI requests related to coding, ensuring timely and accurate claim processing.
- Provide training and feedback to Junior coders on coding techniques and specialty-specific nuances to improve team accuracy and consistency.
- Collaborate with managers and cross-functional teams to enhance coding processes, reduce errors, and support revenue cycle optimization.
Administrative Assistant III
UCSF Medical Center
11.2011 - 10.2016
- Company Overview: Department of Ophthalmology
- Responsible for answering phones, routing calls, making patient appointments, pre-registering new patients and updating patient data, utilizing Epic/Apex.
- Receive and relay messages from providers, staff and patients to the appropriate personnel in a timely manner.
- Run the referral workqeue to make new patient and follow up appointments.
- Obtain prior-authorizations for new patient appointments and medication refill orders.
- Identify acute symptoms and route to nurse for triage.
- Collaborate with clinical staff in problem-solving patient needs and requests for same day appointments.
- Prioritize and respond effectively to requests that occur simultaneously.
- Department of Ophthalmology
Administrative Assistant I
UCSF Medical Center
01.2002 - 11.2011
- Company Overview: Department of Ophthalmology
- Responsible for handling documentation, storage and retrieval of medical information for the Department of Ophthalmology.
- Prepare patient medical records for next day appointments in the Retina and Plastics practices.
- Maintain the flow of patient charts on a daily basis.
- Charge Entry, using IDX.
- Performed batching in different specialties of Ophthalmology, while maintaining accuracy and achieving productivity goals.
- Duties also include handling supply inventory and order requisitions for the entire floor of the department.
- Department of Ophthalmology
Education
AAPC Advanced ICD-10-CM Online Course
01-2016
San Francisco Medical Coding Institute
San Francisco, CA11.2008
San Francisco State University
San Francisco, CA05.2002
Skills
- Proficient in ICD-10, CPT, and E/M Documentation Guidelines
- Skilled in claim edits, RFI resolutions, CCI edits, Medicare LCD/NCDs, and payer billing requirements
- Proficient in Epic/Apex and Microsoft Office applications
- Excellent organizational and communication skills
- Strong attention to detail, analytical problem solving, and ability to work both independently and collaboratively
- Strong knowledge of Medical Terminology and Anatomy
Certification
- Certified Professional Coder (CPC®), AAPC
Timeline
REVENUE CYCLE HC ANL 2
UCSF Medical Center FPRMO
10.2016 - Current
Administrative Assistant III
UCSF Medical Center
11.2011 - 10.2016
Administrative Assistant I
UCSF Medical Center
01.2002 - 11.2011
AAPC Advanced ICD-10-CM Online Course
San Francisco Medical Coding Institute
San Francisco State University