Jennifer Jones
Martinez
Summary
Compassionate and dependable professional with extensive leadership and customer service experience. Skilled in mentoring teams, resolving conflict, maintaining accurate documentation, and supporting individuals in high-pressure environments. Committed to respectful communication , strength-based support, and community-focused service.
Overview
15
15
years of professional experience
Work History
Manager
RoundTable
Pleasant Hill, CA
04.2024 - Current
Lead and mentor staff in a high-volume setting; resolve conflicts; oversee scheduling, payroll, and daily operations; maintain organized documentation and compliance standards.
Ironworker
Union 378
Benicia, CA
02.2019 - Current
Collaborate in safety-sensitive environments; follow strict protocols; communicate effectively with crews; demonstrate reliability and problem-solving under pressure.
Fabricated and assembled structural steel components according to blueprints and specifications.
Shift Manager
Starbucks
Concord, CA
07.2011 - 10.2015
Led diverse teams; managed scheduling and payroll documentation; maintained positive customer and staff relationships; delivered legendary customer service.
Education
Associate of Science - School of Business
Howard University
Washington, District of Columbia, DC05-2002
Skills
Strong Communication & Interpersonal Skills
Team Leadership & Staff Supervision
Client & Customer Support
Training & Mentorship
Conflict Resolution & De-escalation
Documentation & Record Keeping
Timeline
Manager
RoundTable
04.2024 - Current
Ironworker
Union 378
02.2019 - Current
Shift Manager
Starbucks
07.2011 - 10.2015
Associate of Science - School of Business
Howard University