Jennifer Jones
Ajax,ON
Summary
Dynamic and versatile Associate with proven expertise in vendor management and exceptional time management skills, honed at Honda Canada Inc. Excelled in orchestrating events by fostering collaboration, adapting to challenges, and enhancing client satisfaction. Achieved notable improvements in event execution, demonstrating a blend of strategic planning and interpersonal abilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Event Coordinator
Honda Canada Inc.
07.2020 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Responsible for vendor management in food services, kitchen equipment service, janitorial service and plant care needs.
- Manage and forecast budget as it pertains to areas of responsibility including purchase order creation and invoicing.
- Fire Safety management.
Customer Relations Supervisor
Honda Canada Inc.
02.2014 - 07.2020
- Organized regular meetings with staff members to discuss performance, address concerns and provide updates on departmental goals.
- Participated in recruitment efforts for Customer Relations team positions, contributing toward building a highly skilled workforce.
- Ensured adherence to company policies and procedures by regularly monitoring employee performance, providing constructive feedback when necessary.
- Promoted a positive work environment, fostering a culture of teamwork, collaboration, and continuous improvement among staff members.
- Mentored junior team members to enhance their skills, optimize productivity, and improve overall service quality.
- Improved team performance through regular coaching, feedback, and development initiatives.
Customer Relations Representative
Honda Canada Inc.
01.2001 - 02.2014
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
- Participated in company initiatives aimed at improving overall customer experience across all touchpoints (Cold Weather Testing, Thompson, MB - January to February 2006 & 2007.
- Handled escalations, CAMVAP cases, President letters, and acted as Technical Liaison between Customer Relations and Techline.
Education
Law & Security Diploma, With Honors - Law, Security, Corrections
Durham College of Applied Arts & Technology
Oshawa, ON06-1993
Skills
- Event coordinating
- Vendor management
- Scheduling
- Time management
- Advanced customer service knowledge
- Problem solver / decision maker
Languages
English
Native or Bilingual
Certification
- First Aid/CPR/AED Certification
Timeline
Event Coordinator
Honda Canada Inc.
07.2020 - Current
Customer Relations Supervisor
Honda Canada Inc.
02.2014 - 07.2020
Customer Relations Representative
Honda Canada Inc.
01.2001 - 02.2014
- First Aid/CPR/AED Certification
Law & Security Diploma, With Honors - Law, Security, Corrections
Durham College of Applied Arts & Technology