Jennifer Jones
Halifax,NS
Summary
Dynamic and results-oriented, with a proven track record at Hudson's Bay Bayshore, excelling in client relationship building and upselling strategies. Leveraged product presentation skills to significantly enhance customer experiences and sales. Expert in social media marketing, driving brand loyalty and repeat business through innovative engagement and personalized service.
Overview
11
11
years of professional experience
Work History
DIOR FRAGRANCE CONSULTANT
HUDSONS BAY BAYSHORE
01.2024 - 05.2024
- Upsold additional products such as body lotions, shower gels, and home fragrances to complement customer purchases.
- Collaborated with team members to create visually appealing displays that showcased available fragrances and promoted seasonal offerings.
- Maintained up-to-date knowledge of current trends, new product launches, and industry news to better assist customers.
- Provided exceptional customer service by promptly addressing concerns or issues with purchased items, ensuring a positive shopping experience.
- Participated in store events such as promotional campaigns or product launch parties to engage with customers and promote new products.
- Maximized sales opportunities during peak periods such as holidays or special events by effectively managing time between tasks.
ORIGINS BEAUTY ADVISOR
HUDSONS BAY BAYSHORE
06.2023 - 01.2024
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
ESTEE LAUDER AND DIOR COUNTER MANAGER
HUDSONS BAY BAYSHORE
03.2018 - 03.2020
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Budgeted, audited and balanced cash handlings to secure cash drawer.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
SHOPPERS DRUG MART BEAUTY MANAGER
Shoppers Drug Mart
04.2013 - 08.2017
- Managed inventory effectively, ensuring adequate stock levels to meet customer demands.
- Improved overall efficiency of daily operations by developing organized processes for booking appointments handling transactions and managing client records.
- Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.
- Maintained salon cleanliness and hygiene standards, ensuring a pleasant experience for all clients.
- Optimized staffing schedules based on projected demand, maximizing productivity while minimizing labor costs.
- Conducted regular staff training sessions to ensure consistent service delivery and adherence to industry best practices.
- Increased client retention rates through effective communication strategies, follow-up appointment scheduling, and targeted promotions for loyal customers.
Education
High School Diploma -
HAMPTON HIGH SCHOOL
Hampton, NBBachelor of Arts - ARTS
UNIVERSITY OF NEW BRUNSWICK
Saint John, NBSkills
- Product presentation
- Client Relationship Building
- Social Media Marketing
- Upselling strategies
Languages
English
Native or Bilingual
Timeline
DIOR FRAGRANCE CONSULTANT
HUDSONS BAY BAYSHORE
01.2024 - 05.2024
ORIGINS BEAUTY ADVISOR
HUDSONS BAY BAYSHORE
06.2023 - 01.2024
ESTEE LAUDER AND DIOR COUNTER MANAGER
HUDSONS BAY BAYSHORE
03.2018 - 03.2020
SHOPPERS DRUG MART BEAUTY MANAGER
Shoppers Drug Mart
04.2013 - 08.2017
High School Diploma -
HAMPTON HIGH SCHOOL
Bachelor of Arts - ARTS
UNIVERSITY OF NEW BRUNSWICK
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