Jennifer Johnston
Owen Sound,Ontario
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server
East Side Mario's
12.2017 - Current
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Representative
Value Village
08.2014 - 02.2018
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed efficient cash register operations.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Managed cash register after end of shift to balance and record accurate transactions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and supervised new employees to use selling strategies and apply best practices.
Server
Treasure Bay Cafe
04.2009 - 08.2011
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Parent Volunteer
Sydenham And East Ridge Community School
09.2012 - 06.2019
- Chaperoned class field trips to assist teacher and protect students.
- Recruited new parent volunteers or organized workload to cover demand.
- Supervised the Pizza lunch volunteers for the lunch program
- Responsible for collecting the payment and communicating with the Pizza company on a weekly basis, and distribution of the pizza to the classrooms.
Assistant Store Manager
YMI INC, Stitches/Urban Planet
12.2003 - 08.2009
- Assisted in recruiting, hiring and training of team members.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
High School Diploma -
WHSS
Owen Sound, ON06.1999
Skills
- Staff Training
- Point of sale operation
- Menu Recommendations
- Food and Beverage Upselling
- Food sales and promotion
- Strong Work Ethic
- Reliable and Responsible
- Beverage Preparation
- Team Player
- Guest Engagement
- Transactions and Cash Handling
Certification
Smart Serve certified
Employee of month award
Timeline
Server
East Side Mario's
12.2017 - Current
Customer Service Representative
Value Village
08.2014 - 02.2018
Parent Volunteer
Sydenham And East Ridge Community School
09.2012 - 06.2019
Server
Treasure Bay Cafe
04.2009 - 08.2011
Assistant Store Manager
YMI INC, Stitches/Urban Planet
12.2003 - 08.2009
High School Diploma -
WHSS
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