Summary

Overview

Work History

Education

Skills

Languages

Timeline

JENNIFER JOHNSON

Pickering,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25

25

years of professional experience

Work History

CHARGEBACK SPECIALIST

CIBC

01.1997 - 01.2022

Enhanced chargeback resolution rates by implementing effective dispute management strategies.
Streamlined the chargeback process for increased efficiency and reduced response times.
Reduced instances of fraudulent transactions with thorough investigation and analysis of chargebacks.
Collaborated with cross-functional teams to establish best practices for chargeback prevention and mitigation.
Improved customer satisfaction by providing timely and accurate responses to inquiries regarding chargeback disputes.
Conducted in-depth analyses of transaction data to identify patterns, trends, and potential fraud indicators.
Assisted in the development of training materials for new team members, ensuring proper understanding of processes and procedures.
Managed a high volume of incoming chargebacks while maintaining accuracy and attention to detail.
Communicated effectively with merchants to gather necessary documentation and support for dispute resolution efforts.
Provided guidance on policy updates, industry regulations, and best practices pertaining to chargebacks and related issues.

Education

INTERNATIONAL BUSINESS -

Seneca College

Toronto, ON

01.2000

ECONOMICS -

York University

Toronto, ON

01.1999

Skills

Payment Processing
Conflict Resolution
Time Management
Dispute Resolution
Risk Assessment

Banking Knowledge
Adaptability
Organizational Skills
Technical Proficiency

Languages

English

Native or Bilingual

Timeline

CHARGEBACK SPECIALIST

CIBC

01.1997 - 01.2022

INTERNATIONAL BUSINESS -

Seneca College

ECONOMICS -

York University