Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Jennifer Johnson

Medicine Hat,AB

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Receptionist

Rock Solid Construction
03.2020 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.

Assistant Store Manager

United Colors Of Benetton
02.2012 - 10.2013
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Waitress Trainer

Boston Pizza Restaurant
04.2006 - 11.2008
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Monitored new server performance and offered continuous support throughout training period.

Education

Bachelor Of Nursing - Nursing

Saskatchewan Polytechnic
Regina, SK
07.2005

Skills

  • Scheduling
  • Technical Support
  • Project Coordination
  • Clerical Support
  • Verbal and Written Communication
  • Staff Management
  • Customer/Client Relations
  • Schedule Management
  • Professional Demeanor
  • Tech-Savvy
  • Organization Skills
  • Meeting Preparation

Timeline

Receptionist

Rock Solid Construction
03.2020 - 09.2022

Assistant Store Manager

United Colors Of Benetton
02.2012 - 10.2013

Waitress Trainer

Boston Pizza Restaurant
04.2006 - 11.2008

Bachelor Of Nursing - Nursing

Saskatchewan Polytechnic
Jennifer Johnson