Jennifer James
Kitchener,ON
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2018
2018
years of professional experience
Work History
Customer Service Representative
Sky High Airlines
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Delivery Assistant
UPS
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
Cleaner Supervisor
Cleaners Image
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
- Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
Customer Service Representative
D&D Moving and Rentals Inc.
03.2016 - 09.2017
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Central Toronto Academic
Toronto, ON12.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
D&D Moving and Rentals Inc.
03.2016 - 09.2017
Customer Service Representative
Sky High Airlines
Delivery Assistant
UPS
Cleaner Supervisor
Cleaners Image
Central Toronto Academic
Similar Profiles
SENG KOEMLEANGSENG KOEMLEANG
Cabin Crew at Sky Angkor AirlinesCabin Crew at Sky Angkor Airlines
Kateryna NovykovaKateryna Novykova
Cabin Crew Member at Sky Up AirlinesCabin Crew Member at Sky Up Airlines
Ron HardyRon Hardy
Food and Beverage General Manager / Manager at Compass-Eurest / Flik- Denver Delta Sky Club / United Airlines ClubFood and Beverage General Manager / Manager at Compass-Eurest / Flik- Denver Delta Sky Club / United Airlines Club
Lauryn StereLauryn Stere
Landscape Worker/Snow Removal at GreenscapeLandscape Worker/Snow Removal at Greenscape
Kathryn MalcolmKathryn Malcolm
Claims Representative, Accident Benefits at Definity InsuranceClaims Representative, Accident Benefits at Definity Insurance