JENNIFER HWANG

• Collaborated with cross-functional teams to ensure seamless integration of new features and functionalities for LIV platform
• Enhanced overall product value proposition by incorporating customer feedback and market research into the design and development process.
• Facilitated cross-departmental collaboration between engineering teams, sales/marketing departments, and executive leadership to align corporate objectives with product development goals.
• Developed and executed strategies to enhance the LIV platform by creating a tenant screening and marketing module, improving operational efficiency throughout the tenant journey.
• Managed multiple project streams from ideation to market launch, enhancing the Unify LIV platform's market presence and user engagement.
• Championed customer success initiatives, ensuring comprehensive client onboarding, training, and support to maximize satisfaction and product utilization.
• Supervised and mentored product interns, fostering the development of new modules to broaden the property technology software suite.

• Work in collaboration with Chantecaille HQ, conducting training sessions for beauty advisors to cross sell and improve in productivity and sales results
• Responsible for Chantecaille counter visual merchandising
• Meeting vendor and Nordstrom standards making sure all products testers are visually impeccable at all times
• Maintain great relationship with vendor, submitted reports providing daily and month to date sales as well as performance comparison by different locations while diligently meeting sales target
• Selected as top10 sales associate in special virtual team delivering virtual sales, holiday preorders while providing excellent customer service during pandemic lockdown closure
• Engaged in Chantecaille marketing meetings with Nordstrom management
• Planning monthly promotions, select TOAS and create Wechat posts using vendor approved images for new product launches
• Marketing strategic meetings with vendor on weekly basis
• Sharing ideas for gift with purchase and setting qualifiers with step-ups gifts for different events
• Assisted leadership in carrying out virtual events such as zoom on-line masterclasses, attracting new clients while maintaining loyal clients
• Marketing to specific group of clientele by sending out special invitation using Wechat platform
• Offering private consultation with GWP promotions delivering excellent client service while meeting sales target
• Constant effort to increase SPH by processing preorders and building clientele

• Built and maintained client relationship by offering outstanding service and product knowledge
• Led and organized masterclass for VIP clients ensuring client satisfaction resulting an increase in sales volume
• Trained and organized in house training providing product knowledge on new launches and application method
• Succeeded in every event through strategic planning and delivered outstanding results meeting target over stretch
• Secure sales volume in preorders during events, via social media and using platforms such as wechat
• Won Tom Ford Fragrance specialist award FY17, passing blind test and TF private blend exam
• Assisted leadership in carrying out in-store events, seasonal trend show, and holiday events
• Organized and sent out special invitation to VIP clients offering private consultation with complimentary make-over and deluxe TOAs

• Expanded clientele above plan daily and consistently reached target revenue over stretch20%
• Cultivated effective client rapport with5 daily clients to drive loyalty and retention
• Managed the VIP cabine program, providing professional Chanel skin care experience to clients
• Strengthened and maintained client database by reaching out with promotions, product knowledge and seasonal greetings with personal touch
• Leveraged store product knowledge to execute effective and appropriate client services and secure additional sales
• Provided customized professional Chanel beauty care consultations to clients to enhance satisfaction
• Assisted customers with selecting the ideal product mix suitable for various skin types, needs and lifestyle preferences
• Sustained current client information to support need assessments and execute appropriate selling behaviors consistently to achieve results
• Leveraged product knowledge as a differentiating factor in the service experience
• Assisted leadership in carrying out special makeover events, seasonal gala, and holiday events
• Interfaced with VIP clients regularly to ensure optimal service delivery
• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.

Regional Marketing Manager 2013-2014

• Directed international marketing and recruitment efforts, notably increasing enrollment from strategic markets like Korea and Taiwan by 45%.
• Promoted programs and forged educational partnerships at international conventions.

Student Counselor / Curriculum Developer 2012-2013

• Counseled and onboarded international students, enhancing their academic performance and living experience abroad.
• Developed specialized vocational programs tailored for international students.

• Developed and implemented interactive e-learning content tailored for intermediate English language learners, significantly enhancing learning outcomes.
• Oversaw and monitored instructors, ensuring adherence to high-quality teaching methodologies and consistent instructional standards.
• Taught advanced English programs using methodologies aimed at mimicking native English language usage and conducted assessments to track and enhance instructor progress.