Gardener Extraordinaire
Jennifer Horsburgh
Branch Manager
Harriston,Ontario
Summary
I am an ambitious Bank Manager who is able keeps the peace and mediate tense situations through my strong communication skills. You are getting a proficient individual who excels at offering help, advice, and reassurance to the public to foster meaningful relationships with the community. I am a detail-oriented team player who is organized and dependable. I am a person who is successful at managing multiple priorities with a positive attitude and have a willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Assistant Branch Manager
RBC Royal Bank
Harriston, Ontario
07.2020 - Current
- Conduct weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Demonstrat knowledge of branch financial products, loans and lines of credit.
- Respond to customer concerns, working with Community Manager to significantly raise customer satisfaction ratings.
- Develop and manage employee schedules, balancing individual requests and requirements with business needs.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Maximize efficiency through effective resource allocation and employee management.
- Write and administer employee performance reviews to monitor customer service.
Universal Banker
Scotiabank
Listowel , Ontario
07.2015 - 07.2020
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
Customer Service Representative
Scotiabank
Cornwall , Ontario
02.2015 - 07.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Escalated complicated customer account issues to supervisors and help desk workers.
Education
Diploma - Environmental Technology
St. Lawrence College
Cornwall, ON 09.2009 - 05.2011
Skills
Relationship building and management
Interests
Family Chef
Home Athlete
Bilingual
Proficient in French and English
Timeline
Assistant Branch Manager
RBC Royal Bank
07.2020 - Current
Universal Banker
Scotiabank
07.2015 - 07.2020
Customer Service Representative
Scotiabank
02.2015 - 07.2015
Diploma - Environmental Technology
St. Lawrence College
09.2009 - 05.2011
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