Jennifer Holmes
Summary
Detail-oriented and compassionate professional with over a decade of experience as a Registered Dental Hygienist complemented by background in call centre and reception environments. Skilled in customer service, appointment scheduling, patient education, and administrative support. Adept at managing multiple priorities, maintaining confidentiality, and delivering exceptional client experiences. Seeking a remote administrative or customer support position to leverage strong communication, organizational, and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Registered Dental Hygienist
Dental Clinic
02.2011 - Current
- Provided comprehensive dental hygiene care to patients, educating them on oral health and preventative practices.
- Managed scheduling, patient intake, and record-keeping while ensuring compliance with HIPAA and confidentiality protocols.
- Collaborated with dentists and administrative staff to streamline workflows and enhance patient satisfaction.
- Consistently recognized for attention to detail, empathy, and professionalism.
Receptionist & Call Centre Representative
Various Locations
07.2000 - Current
- Answered high-volume inbound calls, responding to inquiries and scheduling appointments efficiently.
- Maintained accurate records and documentation in electronic systems.
- Resolved customer concerns with professionalism and empathy.
- Supported daily administrative functions including data entry, email correspondence, and file management.
Education
Dental Hygiene Diploma - Dental Hygiene
Trillium College
Kingston, ON08-2009
Skills
Customer Service & Client Relations
Appointment Scheduling & Calendar Management
Call Centre Operations
Data Entry & Record Management
Email & Phone Communication
Patient Education
HIPAA Compliance
Microsoft Office & Google Workspace
Adaptability & Problem Solving
Certification
Current member of CDHO, and CDHA
Timeline
Registered Dental Hygienist
Dental Clinic
02.2011 - Current
Receptionist & Call Centre Representative
Various Locations
07.2000 - Current
Dental Hygiene Diploma - Dental Hygiene
Trillium College
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