Jennifer Hiscock
Paradise,Canada
Summary
Results-driven Payroll and HR Professional with extensive experience processing payroll across diverse industries within Canada. Demonstrates expertise in various payroll and administrative software, coupled with bilingual proficiency in English and French. Committed to enhancing operational efficiency by implementing solutions that minimize payroll discrepancies while promoting staff development through targeted training. Aims to contribute to the advancement of operational excellence within dynamic organizations.
Overview
13
13
years of professional experience
Work History
Operational Support Analyst - Teacher Payroll
Compensation & Payroll Services, Government of Newfoundland
St. John's, Newfoundland and Labrador
10.2024 - Current
- Specific accountabilities include providing feedback and information related to troubleshooting and
configuration implementation, to ensure quality improvements and control. - Preparing requests for new development including new reports, customizations, interfaces, and enhancements that are sent to the Business
- Work with the Business Analysts to determine feasibility, scope, work effort, timelines, and priority
- Working on project teams to test and implement new HRMS modules or enhancements to existing modules, as needed
- Evaluating, developing, and maintaining internal controls within Teachers’ Payroll.
- Preparing, updating, and distributing procedures manuals and job aids
- Facilitating training sessions as required.
Departmental Program Coordinator - Teacher Payroll
Compensation & Payroll Services, Government of Newfoundland
St. John's, NL
12.2022 - Current
- Manage and processed administrative bonuses in accordance with NLTA Collective Agreement Articles.
- Ensure accurate and timely remittance of Teacher Pension Plan & Public Service Pension Plan contributions to the Teacher Pension Plan Corporation & Provident 10
- Handled retrieval of rejected pay despoits and submission of EFT Recall Requets each pay period.
- Ensured compliance with NLTA and NAPE Collective Agreements in processing Step Progressions and Certification Upgrades.
- Run the processes for General Salary Increases in PeopleSoft, and ensure that any retroactive payments are processed
- Ensured accuracy and efficiency in payroll processing by managing the Job Data Quality Report.
- Ensured timely upload of payroll data to CIBC for employee salary disbursement.
- Oversaw Service Desk staff operations.
- Managed leave request approvals for supervised payroll staff.
- Executed post-payroll confirmation reports including Service & Seniority.
- Enhanced productivity with regular evaluations and recommendations for payroll process improvements.
Payroll Clerk III - Teacher Payroll
Compensation & Payroll Services, Government of Newfoundland
St. John's, NL
09.2017 - 12.2022
- Ensure accurate processing of payroll for multiple staff categories through thorough report review.
- Navigating the TCAS Administration (hour and employment tracking) site
- Oversaw compensation processes in Labrador, encompassing yearly travel bonuses, recruitment incentives, and bi-weekly allowances.
- Tracked and processed deferred salaries and various types of leave.
- Processed new hires and employment changes with a customized version of PeopleSoft
- Handled processing and submission of ROEs on CRA's web platform
- Tracking and recovering salary overpayments
- Tracking Substitute Teacher hours for Teacher Pension Plan eligibility
- Tracking bonuses, leave payouts, and salary increases for School Board Executives
- Processing and tracking Workers' Compensation files, Overpayment files, salary changes, bonuses, deductions and allowances for Teachers, Student Assistants and School Board Executives
- Tracking and calculating Severance Payouts on retirement
- Other duties as assigned
Office & Payroll Administrator
MCL 3D Training Ltd.
Mount Pearl, NL
11.2015 - 01.2017
- Process bi-weekly payroll using Payment Evolution online platform
- Exchange rate calculations for employee pay rates
- Dealing in Canadian, USD, and GBP currencies
- Processing termination and producing ROE's manually and through Service Canada's ROE Web
- Processing statutory deduction amounts for the Canada Revenue Agency for remittance
- Handling employee payroll inquiries in a professional manner
- In-depth knowledge of the CRA's guidelines and regulations as it relates to international payroll processing
- Year-end tasks such as producing T4's for employees
- Filing HAPSET monthly
- Liaising with our head office in the UK for processing and problem solving
Senior Payroll Coordinator
RothLochston Constructors Ltd
Paradise, NL
02.2015 - 10.2015
- Processing weekly payroll for approximately 150 unionized employees independently in our Labrador and Alberta locations
- Aiding in the processing of a weekly payroll for up to 500 unionized employees in our Long Harbor location
- Processing and remitting garnishments, interpreting and enforcing new garnishment orders
- Understanding the language of union agreements, specifically the Long Harbor and CLAC agreements
- Reconciling, processing and remitting monthly union dues for 12 unions, as well as the United Steelworkers Union
- Setting up new hires and performing terminations in Jonas software
- Issuing and uploading ROEs to Service Canada
- Year end balances and reconciliations for filing T4's
- Issuing employment verification letters upon request
- Recording employee hours for apprenticeship purposes
- Managing the company group benefits policy with Great West Life for unionized employees - reconciling monthly benefit statements, posting payment to Accounts Payable for payment, maintaining the online group, adding and terminating employee group benefits, and updating employee information as required
Human Resources Assistant & Payroll Administrator
Astaldi Canada Inc.
Happy Valley-Goose Bay, NL
08.2014 - 10.2015
Staff Accountant - Disbursements
Salvation Army
St. John's, NL
09.2013 - 08.2014
Junior Payroll Administrator /Accounts Payable Clerk
Surerus Pipeline Inc.
Fort St. John, BC
07.2012 - 09.2013
Education
Payroll Compliance Practitioner (PCP) -
National Payroll Institute (NPI)
02.2017
Bachelor of Business Administration (BBA) - General focus area in HR, French Minor
Memorial University of Newfoundland (MUN)
St. John's, NL05.2012
High School Education (Grade 12) -
Ascension Collegiate
Bay Roberts, NL06.2007
Skills
- Proficient in English
- Advanced French Language Skills
- Expertise in Microsoft Applications
- Skilled in Utilizing Google Applications
- Experience with Accounting Software
- Payroll Processing Software Expertise
- Experience with ADP
- Experienced with QuickBooks Software
- Digital Transaction Processing
- Skilled in EzLM Software Usage
- Experience with Sage Simply Accounting
- Experience with Payment Evolution
- PeopleSoft System Experience
- Xero Software Expertise
- Skilled in Utilizing iCIMS for Talent Acquisition
- KiteWorks Experience
- Proficient in Explorer Contract Manager
- Skilled in Utilizing Jonas Construction Software
- CRA filing tools
- Accounts
- Process improvements
- Staff development
- Report preparation
- System enhancement
- Standard operating procedures
- Facilitating Job Shadowing
Timeline
Operational Support Analyst - Teacher Payroll
Compensation & Payroll Services, Government of Newfoundland
10.2024 - Current
Departmental Program Coordinator - Teacher Payroll
Compensation & Payroll Services, Government of Newfoundland
12.2022 - Current
Payroll Clerk III - Teacher Payroll
Compensation & Payroll Services, Government of Newfoundland
09.2017 - 12.2022
Office & Payroll Administrator
MCL 3D Training Ltd.
11.2015 - 01.2017
Senior Payroll Coordinator
RothLochston Constructors Ltd
02.2015 - 10.2015
Human Resources Assistant & Payroll Administrator
Astaldi Canada Inc.
08.2014 - 10.2015
Staff Accountant - Disbursements
Salvation Army
09.2013 - 08.2014
Junior Payroll Administrator /Accounts Payable Clerk
Surerus Pipeline Inc.
07.2012 - 09.2013
Payroll Compliance Practitioner (PCP) -
National Payroll Institute (NPI)
Bachelor of Business Administration (BBA) - General focus area in HR, French Minor
Memorial University of Newfoundland (MUN)
High School Education (Grade 12) -
Ascension Collegiate
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