Jennifer Reed
Winchester,ONT
Summary
Dynamic and well-spoken Support staff successful at working with different personalities and thrives on offering excellent skills in customer assistance helping patrons use technological services and resources. Knowledgeable in circulation procedures and payment processing. Highly-motivated with the ability to handle multiple projects simultaneously, willingness to take on added responsibilities with a high degree of accuracy and drive to foster productivity and organization with a positive attitude and being a dependable candidate. Offering a successful career history comprising more than 10 years.
Overview
29
29
years of professional experience
Work History
Salad Bar Clerk
Jonsson's Independent Grocer
Kemptville, ON
05.2024 - Current
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
- Replenished buffet food when quantities became low.
- Fulfilled written and verbal orders by serving various food.
- Complied with safety standards while handling food and buffet equipment.
Library Assistant
Anglophone School District West/ Oromocto High School
Oromocto, NB
09.2022 - 06.2023
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Gained strong understanding of various methods for cataloging books and other materials.
Library Worker 1
Anglophone School District West/ Hubbard Elementary School
Oromocto, NB
09.2022 - 06.2023
- Developed strong community relationships through active participation in local events and outreach initiatives.
- Handled difficult patron situations professionally and with empathy, resolving conflicts or addressing concerns as needed.
- Used social media platforms effectively to engage with the community at large while sharing relevant news about library happenings.
- Contributed positively toward a diverse work environment through respectful communication with colleagues from varying backgrounds.
- Collaborated with other library staff to implement innovative strategies for improving circulation numbers and patron satisfaction.
- Ensured accuracy of the collection by conducting regular inventory checks and updating records accordingly.
- Provided research assistance to patrons, guiding them through the use of print and electronic resources effectively.
- Monitored computer usage within the facility by enforcing time limits when necessary according to established guidelines.
- Facilitated access to technology tools such as e-books or databases by offering instructional sessions tailored towards different skill levels.
- Streamlined library operations by assisting in cataloging, classification, and organization of materials.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Helped children select appropriate reading level library books.
- Monitored library environments to maintain safe, hazard-free settings.
- Answered patron questions in-person or by phone regarding library services and resources.
- Located library materials, resources and technologies to fulfill patron requests.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Implemented creative displays to highlight new materials or promote specific themes, generating increased interest among patrons.
- Maintained a clean, organized, and welcoming physical environment within the library space, promoting a positive atmosphere for all visitors.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
- Maintained and updated patron records in library system database.
- Catalogued and sorted books and library materials.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Inducted, informed and supported new users with thorough library orientations.
Library Worker 1
Anglophone School District West/ Harold Peterson Middle School
Oromocto, NB
09.2021 - 06.2022
- Supervised Classes and helped with Literature needs
- Processed payments for overdue library materials
- Inventoried books, audio-visual materials and laptops, and accurately processed all receipts
- I organized, planned and ran Scholastic book fairs including the following: set up and dismantled display cases, lifting Book boxes of 50lbs, ordered and delivered books, handled money (cash, credit, cheques and debit), and prepared the deposit
- Shelved, weeded and catalogued books, signed in and out books, I help students and teachers select books to meet curriculum needs
- I have some knowledge with computer programs and I am a very fast learner.
Library Worker 1
Anglophone School District West/ Sunbury West School
Fredericton Junction, NB
11.2014 - 06.2022
- Kept a watchful eye on front desk at all times to encourage protected library environment
- Processed payments for overdue library materials
- Supervised inventories for books, audio-visual materials and computer software, students, volunteers and accurately processing all receipts
- I organized, planned and ran Scholastic book fairs including the following: set up and dismantled display cases, ordered out-of-stock books, handled money (cash, credit, cheques and debit), and prepared the deposit
- Shelved, weeded and catalogued books, signed in and out books, I help students and teachers select books to meet curriculum needs
- I read stories to Grades Kindergarten to Grade 5
- Have mended many books
- Currently working only 1 and a half days a week approximately 10.75 hours
- I have strong computer skills and a will to learn and adapt.
Supervisor, Cashier, Clothes Sorter
Guy's Frenchys
Oromocto, NB
06.2020 - 10.2020
- Greeted customers entering store and responded promptly to customer needs. Optimizing customer experience by delivering superior services and effectively troubleshooting issues.
- Worked closely with shift manager to solve problems and handle customer complaints, and applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets in a fast paced ever growing business.
- Built relationships with customers to encourage repeat business.
- Flexibility with regard to availabilities and work schedules (must have the availably to work days, evenings, every other Saturday and occasional Sundays when needed)Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Inspected items for damage or defects before sorting as part of quality control process.
- Utilized sorting systems to sort items fast and accurately also attaching tags to clothing items with needle tagging gun
- Adapted quickly to changes in workload demands or priorities, demonstrating flexibility in meeting shifting objectives while maintaining high-quality outcomes.
- Opening clothing bales, filling carts with clothes, drag or move clothing in the proper location on the sales floor with the ability to endure the physical requirements on an on-going basis.
Admintration
Anglophone West School District
Oromocto, NB
11.2013 - 06.2014
- Self-motivated, with a strong sense of personal responsibility.
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, filing systems and organizational techniques for teachers and parents.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked closely with human resources to maintain accurate employee records, ensuring data privacy compliance at all times.
- Volunteered to help with special projects of varying degrees of complexity.
- Collaborated with IT department to troubleshoot technical issues in the workplace, minimizing downtime for affected employees.
- Learned and adapted quickly to new technology and software applications.
- Knowledge with Microsoft Word, Excel, Office, Teams, Power Point, OneNote and Follett software.
Educational Assistant
Anglophone School District West/ Bliss Carmen Middle
11.2013 - 01.2014
- Assisted students with transportation to and from school and moving around within the school; assistance with feeding, hygiene, clothing and toileting.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Copied, organized and distributed classroom assignments or other paperwork.
- Mentored and tutored individual students needing additional help.
- Supervised students on field trips for safety and proper behavior in public settings.
- Coordinated with other staff members to ensure seamless transitions between classes or grade levels for students requiring additional support services.
Library Volunteer
New Maryland Elementary School/ASD-W
10.2007 - 06.2013
- Created a safe, nurturing environment of trust and respect.
- Maintained clean, safe library environments for optimized customer comfort.
- Contributed to a well-organized and efficient library environment through regular sorting, shelving, and labeling of materials.
- Performed basic book reshelving and obtained items from book drop.
- Conducted circulation and shelving duties, maintaining orderly, organized displays.
- Greeted visitors, answered questions, and made book recommendations across subjects and genres.
- Maintained an orderly and attractive environment by performing regular cleaning duties, such as dusting shelves and straightening materials.
- Processed new library collections, accurately cataloging and indexing materials.
- Shelved books by subject according to Dewey Decimal System.
- Improved library efficiency by identifying areas in need of additional support, such as restocking supply stations or tidying public spaces.
- Developed valuable transferable skills in customer service, time management, problem-solving, teamwork, and attention to detail through daily volunteer activities at the library setting.
- Promoted library at special events and community gatherings.
- Participated actively in fundraising initiatives organized by the library committee to secure financial resources for enhancing library services offered to users.
- Fostered positive relationships with diverse patrons by being approachable, empathetic, and culturally sensitive when offering assistance.
- Promoted literacy and learning by guiding patrons in locating relevant resources for their research needs.
- Completed daily administration tasks for accurate, reliable records.
Team Kid Leader
Rusagonis Baptist Church
Rusagonis, NB
10.2006 - 05.2013
- Supervised and worked with kids from Pre-school to Grade 5 (ages 4 - 11)
- Planned and organized games and other gym related activities
- Read Stories to groups of children
- I have worked and volunteered with children of all ages in many different settings, including children who have behavioral challenges and learning disabilities.
- Frequently inspected production area to verify proper equipment operation.
Classroom Volunteer
New Maryland Elementary/ASD-W
10.2010 - 06.2011
- Facilitated math and language arts skills with groups of 4-5 students in an alternate setting.
- Math: taught students new strategies for multiplication, mental math, and geometry; assisted with the supervision of provincial assessments.
- La: helped students improve their reading comprehension skills; provided positive, constructive criticism to developing readers.
- Made copies to assist teacher in preparing future lessons.
- Coordinated with teacher to implement lesson plans and keep students on track.
- Participated in regular professional development sessions, staying current on best practices for classroom instruction and volunteer support.
- Implemented effective classroom management strategies, fostering a positive and respectful learning atmosphere.
- Monitored students in lunchroom and at recess.
- Developed strong relationships with students, parents, and staff members by maintaining open communication channels and actively participating in school functions.
- Provided general assistance to classroom teachers by distributing paperwork and cleaning up play areas.
- Served as a positive role model for students by demonstrating respectfulness, responsibility, empathy, kindness, and integrity at all times during my volunteer work at the school.
- Filed student work to document progress.
- Assisted classes with parties and events.
- Managed classroom resources effectively by organizing supplies, maintaining cleanliness standards, and updating educational materials as needed.
- Assessed individual student progress regularly through informal assessments such as questioning techniques or group projects which helped inform instructional decisions made by the teacher that I was supporting during my time as a Classroom Volunteer.
- Established a safe and supportive learning community by consistently enforcing school policies and procedures, while also maintaining a keen awareness of individual student needs.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Telemarketer Sales Representative
RMH Teleservices
03.1999 - 05.2002
- Held myself to a high ethical standard and did not pressure people to buy products that they could not afford or that were not suitable for their lifestyles
- Developed a strong knowledge of company product offerings to provide accurate information to clients and close deals effectively.
- Boosted sales revenue by identifying customer needs and offering suitable products or services.
- Delivered engaging product presentations that captured client interest and facilitated informed decision-making processes among prospects.
- Maintained detailed records of client interactions, ensuring all relevant information was documented for future reference.
- Utilized persuasive communication skills to overcome objections and secure successful sales conversions.
- Consistently met or exceeded monthly performance metrics such as call volume, conversion rate, and average handle time.
- Participated in ongoing training programs to stay up-to-date on industry trends, enhancing overall sales acumen.
- Provided feedback on marketing materials and campaign effectiveness, helping the marketing team refine messaging and targeting for better results.
- Implemented strategic upselling techniques when appropriate, leading to an increase in average transaction value per sale completed.
- Demonstrated resilience under pressure by consistently meeting challenging daily call quotas while maintaining high-quality standards of service delivery.
- Collaborated closely with teammates on joint projects, contributing to a positive work environment and improved team cohesion.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Family Babysitter
Rob Cormier
Oromocto, NB
02.1996 - 11.1998
- Demonstrated responsibility by adhering to family-specific rules, expectations, and protocols while caring for the children.
- Increased family satisfaction by building strong relationships with both children and parents based on trust and communication.
- Collaborated with parents to develop age-appropriate goals for each child''s growth and development.
- Reviewed and followed parent directions for children's care.
- Assisted parents with improving their work-life balance by providing reliable and flexible childcare services.
- Ensured children''s physical health through outdoor activities, sports participation, and supervised playtime that promoted exercise.
- Assisted older children with academic success by offering tutoring support in core subject areas when needed.
- Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Planned fun outings and educational activities to keep children entertained.
- Administered medications, following strict instructions from parents and medical labels.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
Telemarketer/Supervisor
Purifax 2000
02.1997 - 07.1997
- Booked interviews with potential clients, photocopied forms and other paperwork
- Supervised the employees along with opening and closing the office.
- Answered calls, took messages, and transferred calls to correct individuals while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Set up appointments with interested customers according to schedule availability.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Completed daily and weekly sales reporting using assigned tools.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Built relationships with customers using strong persuasion and active listening skills.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
Cashier Helper
Shoppers Drug Mart
Mount Pearl, NL
12.1994 - 10.1995
- Worked flexible schedule and extra shifts to meet business needs.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Established timely schedules for pricing support and set targets to acquire, correlate and analyze products.
- Delivered exemplary service and presented professional attitude when interacting with customers and co-workers.
- Ensured compliance with legal guidelines and company policies through diligent monitoring of all price change requests and approvals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated strong multitasking skills by managing multiple responsibilities simultaneously while staying focused on customer needs.
- Assisted in restocking shelves when required, contributing to the overall store organization and availability of products for purchase.
- Worked closely with other departments to locate items or assist customers as needed.
- Retrieved items for customers and verified prices.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certificates -
New Brunswick Education Canada
Oromocto, NB03.2022
Certificate -
NBCC
Fredericton, NB05.2021
Retail Pharmacy Assistant Diploma -
ICS Canada (Distance Learning)
Westmount, Qc03.1998
Personal Computer Specialist Diploma -
ICS Canada (Distance Learning)
Westmount, Qc04.1997
High School Diploma -
Mount Pearl Senior High
Mount Pearl, NL06.1994
Skills
- Written and oral communication
- Telephone Etiquette
- Circulation desk
- Problem-Solving
- Microsoft Office
- Clerical Support
- Database Administration
- Administrative Support
- Library Services
References
References available upon Request
Languages
English
Full Professional
Hiking, swimming, painting and playing darts
I love hiking and being out in nature, while swimming in the summer and snowshoeing in winter. I am an active designer with Chalk Couture and I spare for the Winchester Legion Mixed Dart League.
Timeline
Salad Bar Clerk
Jonsson's Independent Grocer
05.2024 - Current
Library Assistant
Anglophone School District West/ Oromocto High School
09.2022 - 06.2023
Library Worker 1
Anglophone School District West/ Hubbard Elementary School
09.2022 - 06.2023
Library Worker 1
Anglophone School District West/ Harold Peterson Middle School
09.2021 - 06.2022
Supervisor, Cashier, Clothes Sorter
Guy's Frenchys
06.2020 - 10.2020
Library Worker 1
Anglophone School District West/ Sunbury West School
11.2014 - 06.2022
Admintration
Anglophone West School District
11.2013 - 06.2014
Educational Assistant
Anglophone School District West/ Bliss Carmen Middle
11.2013 - 01.2014
Classroom Volunteer
New Maryland Elementary/ASD-W
10.2010 - 06.2011
Library Volunteer
New Maryland Elementary School/ASD-W
10.2007 - 06.2013
Team Kid Leader
Rusagonis Baptist Church
10.2006 - 05.2013
Telemarketer Sales Representative
RMH Teleservices
03.1999 - 05.2002
Telemarketer/Supervisor
Purifax 2000
02.1997 - 07.1997
Family Babysitter
Rob Cormier
02.1996 - 11.1998
Cashier Helper
Shoppers Drug Mart
12.1994 - 10.1995
Certificates -
New Brunswick Education Canada
Certificate -
NBCC
Retail Pharmacy Assistant Diploma -
ICS Canada (Distance Learning)
Personal Computer Specialist Diploma -
ICS Canada (Distance Learning)
High School Diploma -
Mount Pearl Senior High