JENNIFER HERNANDEZ
Long Beach
Summary
Accomplished, goal-driven executive with over 10 years of experience in management and tactical leadership. Brings strong expertise in business administration and change management, consistently delivering optimal results through strategic planning, effective organization, and a solutions-oriented approach. A diplomatic leader and analytical thinker who inspires teams and fosters productive, collaborative relationships with employees and partners.
Overview
20
20
years of professional experience
Work History
Home Health Aid
In Home Support Services
02.2007 - 11.2025
- Provided hands-on support to enhance daily living activities for clients.
- Facilitated client transportation to appointments, ensuring accessibility and comfort.
- Assisted clients with exercises and physiotherapy sessions to promote health and wellness.
- Monitored and recorded vital signs, including blood pressure and other necessary physical conditions.
- Followed medical procedures meticulously to ensure patient well-being and progress.
- Maintained a clean and safe environment to foster recovery and comfort for patients.
Program Director
Right At School
Hawthorne
08.2023 - 08.2024
- Deliver quality enrichment programs for children using the internally crafted Disguised Learning curriculum.
- Develop and coach a team that is passionate about providing a safe, fun, engaging environment.
- Work closely with principals and school staff to enhance the instructional experience.
- Instill the Right At School footprint by participating in local community events (Back to School, Right Club Gives Back, Field Day, and more!)
- Oversaw seasonal operations, such as winter and spring camps, supervising 9 other directors, 30 educators, and 300 students.
- Manage and maintain safety standards, including supervision and program paperwork.
- Maintained proficiency in both written and verbal communication, including correspondence, phone etiquette, and effective interaction with parents and team members.
Operations Specialist
Transplace
Rogers
05.2018 - 06.2022
- Created and managed marketing budget, optimizing resource allocation to enhance ROI.
- Oversaw market research to identify emerging trends, customer needs, and competitor strategies.
- Led and mentored high-performing team, fostering collaboration and driving results.
- Monitored brand consistency across all marketing channels and materials.
- Maintained relationships with contacted carriers and regional partners for effective communication.
- Identified patterns in shipper, receiver, and carrier performance to recommend improvements.
Operations Manager
FleetLogix Inc
03.2014 - 05.2017
- Supervised operations to achieve performance objectives and departmental goals.
- Maintained productivity standards while ensuring high-quality customer service.
- Implemented and enforced company policies and procedures across all activities.
- Conducted safety training and managed transport teams at multiple locations.
- Executed payroll data entry with oversight for accuracy and compliance.
- Led recruitment, interviewing, onboarding, and training for operations department staff.
- Developed and updated standard operating procedures for staff implementation.
- Collaborated with team members to enhance processes and improve customer service.
Customer Relations Agent
Wal-Mart Corporate Office
02.2006 - 09.2007
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
ST. ANTHONY HIGH SHOOL
HOMESTEAD, INCVocational Nursing Program - Nursing
Accrediting Bureau of Health Education
Torrance, CASkills
- Team leadership
- Project management
- Problem solving
- Public relations
- Business development
- Corporate administration
- Safety compliance
- Microsoft Office proficiency
- Google Workspace expertise
- Team coordination
- Performance analysis
Languages
English
Personal Information
Title: Operations Director
Timeline
Program Director
Right At School
08.2023 - 08.2024
Operations Specialist
Transplace
05.2018 - 06.2022
Operations Manager
FleetLogix Inc
03.2014 - 05.2017
Home Health Aid
In Home Support Services
02.2007 - 11.2025
Customer Relations Agent
Wal-Mart Corporate Office
02.2006 - 09.2007
High School Diploma -
ST. ANTHONY HIGH SHOOL
Vocational Nursing Program - Nursing
Accrediting Bureau of Health Education