Jennifer Hernandez
Martinez
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Small Buissness Owner
Florist
01.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Barista
Barreslista Coffee
04.2024 - 04.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Teacher Coordinator
Las Trampas School Inc
01.2021 - 06.2023
- Increased parent involvement through regular communication, fostering a strong home-school connection and encouraging parental support in student learning.
- Evaluated student progress regularly through formative assessments, adjusting instruction as needed to maximize learning outcomes.
- Assisted in the organization of school events, contributing to a positive school culture and fostering a sense of community among staff, students, and parents.
Education
High School Diploma -
Alhambra High School
Martinez, CA06.2019
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business planning
- Strategic planning
- Marketing
- Human resources
Certification
- Multiple Barbicide certifications
- Food handlers certification
Languages
Spanish
Native or Bilingual
Timeline
Barista
Barreslista Coffee
04.2024 - 04.2025
Small Buissness Owner
Florist
01.2021 - Current
Teacher Coordinator
Las Trampas School Inc
01.2021 - 06.2023
High School Diploma -
Alhambra High School
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