Jennifer Hernandez
Whittier
Summary
Dynamic leader with a proven track record at Petco Animal Supplies Stores Inc., adept in team management and customer service excellence. Spearheaded innovative promotions, enhancing brand visibility and fostering strong customer relationships. Skilled in creative thinking and problem-solving, significantly boosting sales and team performance.
Overview
30
30
years of professional experience
Work History
Store Leader
Petco Animal Supplies Stores Inc.
10.2020 - 07.2024
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels in store
- Developed strong customer relationships by delivering exceptional service and personalized attention
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers
- Built loyal customer base by consistently delivering quality products, top-notch service, and efficient check-out procedures
- Boosted brand awareness through creative and multifaceted marketing strategies
- Collaborated with cross-functional teams to execute promotional events, maximizing store visibility and sales opportunities.
Assistant Manager
JOANN Fabrics and Crafts
09.2019 - 09.2020
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Developed strong working relationships with staff, fostering a positive work environment
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Engaged customers with a friendly demeanor and extensive product knowledge
- Built strong relationships with store management personnel while executing in-store promotions or demonstrations on behalf of clients.
Assistant Manager
Petsmart
03.2016 - 05.2018
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Developed strong working relationships with staff, fostering a positive work environment
- Improved customer satisfaction by addressing and resolving complaints promptly
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Store Manager
Office Depot Inc
11.1994 - 03.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Rotated merchandise and displays to feature new products and promotions
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Approved regular payroll submissions for employees
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Operations Manager
Bally Total Fitness Corporation
07.2007 - 11.2009
- Supervised operations staff and kept employees compliant with company policies and procedures
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Led hiring, onboarding, and training of new hires to fulfill business requirements
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times
- Interacted well with customers to build connections and nurture relationships.
Education
Real Estate -
Century 21 Allstars Real Estate Pico Rivera
Skills
- Problem-Solving
- Multitasking and Organization
- Friendly and Positive
- Store Merchandising
- Team Building and Leadership
- Customer experience management
- Retail Merchandise Quality Standards
- Sales Strategies
- Leading Staff Meetings
- KPI Tracking
- Special Events
- Reliable and Responsible
- Creative Thinking
- Relationship Building
- Promotional Events
Additional Information
Creative about crafting, fitness & my fur babies
I believe my 3 passions have played a vital role in my life
Timeline
Store Leader
Petco Animal Supplies Stores Inc.
10.2020 - 07.2024
Assistant Manager
JOANN Fabrics and Crafts
09.2019 - 09.2020
Assistant Manager
Petsmart
03.2016 - 05.2018
Operations Manager
Bally Total Fitness Corporation
07.2007 - 11.2009
Store Manager
Office Depot Inc
11.1994 - 03.2016
Real Estate -
Century 21 Allstars Real Estate Pico Rivera
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