Professional Experience in Retail Management.
Jennifer Henry
Store Director & Cosmetic Boutique's
Toronto,Canada
Summary
Accomplished customer service and retail professional with over 20 years’ experience in both frontline and management roles across cosmetics, fashion, and wellness sectors, consistently driving results for leading retailers. Demonstrates a proven track record in resolving customer issues, fostering strong client relationships, and sustaining high levels of satisfaction in dynamic environments. Renowned for professionalism, effective communication, and a positive, solutions-oriented mindset. Delivers measurable outcomes while cultivating customer-focused teams adept at managing complex escalations with care and expertise. Key strengths include strategic planning, business development, cross-promotional initiatives, event coordination, and the recruitment, training, and mentoring of managers and staff. Served as a troubleshooter across Ontario, supporting multiple stores. Clear, courteous communication and disciplined execution have contributed to enhanced customer loyalty and repeat business.
Overview
25
25
Work History
Administration Assistant to Lillian Marston
Signature Royal LePage
01.2020 - Current
- Scheduling appointments, property views, and open houses
- Preparing, organizing, and filing documents
- Handling phone calls, emails, and correspondence
- Coordinating meetings
Private Family Assistant & Home Manager
High Net Worth Family
01.2015 - 01.2025
- Managed household schedules and family calendars, including appointments, school runs, and social events
- Coordinated logistics for family activities, travel plans, and holidays
- Supervised home maintenance, repairs, improvement projects
- Ran errands such as grocery shopping, dry cleaning
- Assisted with childcare, including school pickups, homework supervision, and organizing extracurricular activities
- Performed light housekeeping duties
Cosmetic Counter Manager
Elizabeth Arden Cosmetics
01.2007 - 01.2008
- Delivered high-quality customer service by addressing product inquiries and resolving concerns professionally
- Assisted customers with product selection to meet individual needs and preferences
- Maintained an organized, welcoming service counter environment to enhance customer experience
- Handled customer complaints promptly to ensure satisfaction and encourage repeat business
- Developed and implemented sales strategies, including in-store events and product demonstrations, to achieve and exceed sales targets
- Managed inventory levels and processed restocks
Store Director, Shoppers Drug Mart
Yves Rocher Spa Boutique Inc.
01.2003 - 01.2007
- Achieved a 67% increase in sales over three years, with annual volume growth of 22%, attaining the highest sales target nationwide
- Consistently delivered front-line customer service in a busy retail and spa environment
- Addressed customer inquiries and concerns both in person and over the telephone
- Managed escalated customer issues, ensuring prompt and effective resolution
- Trained staff on customer service standards, policies, and procedures to maintain excellence
Assistant Cosmetic Manager
Shoppers Drug Mart
01.1993 - 01.2003
- Awarded customer service certificate
- Assisted customers with purchases, returns, and product information
- Delivered courteous and efficient service in a fast-paced retail environment
- Supported daily operations while ensuring a positive customer experience
- Recognized for reliability, professionalism, and strong customer interaction
Education
High Honours Esthetics Diploma -
Seneca College
Toronto, ON01.1996
Honours Cosmetics Sales Diploma - undefined
Seneca College
Toronto, ON01.1995
Canadian Cosmetic Careers Association Diploma - undefined
Centennial College
Toronto, ON01.1995
Skills
- Leadership
- Escalation & Issue Resolution
- Business Development
- Strategic Planning
- Team Building & Training
- Client Relationship Management
- Cross-Functional Collaboration
- Performance Management
- Strong Communication
- Operational Excellence
- Vision & Goal Setting
- Cores Customer Service Skills
- Territory Management
Accomplishments
- Customer Service Training (Ontario Training Network) 2025
- Top Sales Achiever (Yves Rocher) 2004-2006
- Customer Service Certificate (Shoppers Drug Mart) 2002
Languages
English
Full Professional
Timeline
Administration Assistant to Lillian Marston
Signature Royal LePage
01.2020 - Current
Private Family Assistant & Home Manager
High Net Worth Family
01.2015 - 01.2025
Cosmetic Counter Manager
Elizabeth Arden Cosmetics
01.2007 - 01.2008
Store Director, Shoppers Drug Mart
Yves Rocher Spa Boutique Inc.
01.2003 - 01.2007
Assistant Cosmetic Manager
Shoppers Drug Mart
01.1993 - 01.2003
Honours Cosmetics Sales Diploma - undefined
Seneca College
Canadian Cosmetic Careers Association Diploma - undefined
Centennial College
High Honours Esthetics Diploma -
Seneca College