Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer Heim

Brantford,ON

Summary

Energetic leader promotes 12 years of Administrative experience with superior record of accomplishment, basic budgeting skills, and phenomenal leadership skills. Ambitious and highly motivated professional surpasses demanding objectives and achieves or exceeds set goals. Proudly in the process of learning Mohawk Language.

Work History

Case Manager

Canadian Mental Health Association
Brantford, ON
  • Help clients with basic budgeting
  • Ability to support a caseload of 20 people or more
  • Providing clients with constant support via brief counsel, advocating for options within the clients’ best interest
  • Assessing new clients to determine the best course of support
  • Partnering with Social and Human Services organizations to create the best support/care plan for each client
  • Updating client notes in EMHwear upon interactions
  • Performing administrative duties pertaining to my caseload
  • Accompanying clients to appointments
  • With the indigenous knowledge, lived experience and daily practice of traditions connected to my culture, I thrive when working within the indigenous community, and take those teachings very serious in my current role.

Mental Health Worker

Safe Beds, CMHA
Brantford, ON
  • Administration
  • Conduct screening, and intakes
  • Upon screening, ability to make appropriate community referrals
  • Working directly with Brantford Police, Six Nations Police, and O.P.P
  • Health Case Management and Psycho-Social Rehabilitation and Recovery principles
  • Strong organizational and computer skills; experience in Client Data Systems (EMHware), Microsoft Office
  • Familiarity with psychotropic medications, assessment instruments (ie
  • OCAN, GAIN-SS,
  • OPOC) and psychiatric reports)
  • Ability to advocate for clients needs, and rights within the community and additional community supports
  • Conduct room checks to ensure the safety of clients, cleanliness of rooms, and overall wellness of client
  • During my time at safe beds I was often the only advocate for the indigenous community
  • I worked closely with them as they entered our program to ensure that they were referred to appropriate services and resources
  • Ensuring that our indigenous clients were also offered, and given their right to spiritual healing and that their cultural needs were met.

Direct Support Worker

Wyndham House
Guelph, ON
  • (Supportive Isolation Center), Conduct intake assessments for incoming clients
  • Direct clients to relevant community resources upon discharge Perform risk assessments when clients are in crisis
  • De-escalate clients who are in distress
  • Engage clients in conversation around their substance use and how to use safely
  • Accurately record data including client's initial assessment, daily activity logs, critical incident and discharge
  • Communicate within a multi-disciplinary team to ensure clients are effectively supported Demonstrate the ability to make critical decisions when dealing with high-risk situations Possess strong organizational skills to aid in developing the supported isolation center
  • Assist in the co-ordination of developing and implementing guidelines set up by public health

Emergency Shelter Worker

YWCA
Kitchener, ON
  • Provide support to residents including crisis management, conflict resolution, and interpersonal support and life skills training to restore, enhance or modify the psychosocial functioning of those suffering from homelessness
  • Demonstrate human relations and communication skills to determine client's needs while providing assistance and information to establish positive relationships with residents
  • Demonstrate ability to provide service to a broad range of residents who may be distraught, in crisis or in an emergency situation
  • Demonstrate ability to de-escalate volatile situations and maintain composure with residents who may be angry, verbally abusive, irrational and uncooperative
  • Build rapport and establish relationships with residents
  • Respond to all inquiries regarding residence, process intake information from each new resident, including completing Form 1-A, OW Consents and Mary's Place Policy Form
  • Respond to special needs of residents, monitor access to building, receive and respond to telephone calls including office reception duties and maintaining administrative systems, including internal communications such as logs, reports, memos and case notes
  • Demonstrate knowledge of issues encountered and impacting on and related to women and children
  • Avalon children's residence

Direct Care Worker

Guelph, ON
  • Provide care to adolescents in need of protection in the Agency's Residential Programs
  • Provide a nurturing environment where observation, assessment, stabilization, support and treatment occur for the youth/child
  • Assist in the planning and Implementing age-appropriate programming for children/youth Ensure the health and safety of the children
  • Work together and support shift partner with behavioral concerns for residents
  • Record in resident daily logs, complete incident reports as needed and complete shift tasks
  • Perform and assist shift partner with PMAB when required
  • Possess and demonstrate strong assessment and crisis intervention skills along with child care and behavior management skills
  • Demonstrate ability to provide effective programming for the youth/child
  • Demonstrate extensive knowledge of the child welfare system.

Education

Bachelor of Arts - Childhood & Social Institutions

University of Western Ontario

Worker

Fanshawe College of Applied Arts And Technology Social Service

undefined

Fanshawe College of Applied Arts And Technology Early Childhood

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Mohawk College of Applied Arts And Technology Communications And Languages

Bachelors of Social Work - School of Social Work

University of Waterloo
Waterloo, ON
09.2022 - Current

Skills

Staff Management

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Accomplishments

  • First Aid/CPR (Level C) Workplace Violence & Harassment AODA (Accessability Training) ASIST
  • WHIMIS
  • Harm Reduction
  • Life skills training (part one) Hoarding
  • Bed bugs and the law Lateral Violence training
  • Kanawayhitowin (Aboriginal training in domestic violence) Collaborative problem solving
  • G Class License

Timeline

Bachelors of Social Work - School of Social Work

University of Waterloo
09.2022 - Current

Case Manager

Canadian Mental Health Association

Mental Health Worker

Safe Beds, CMHA

Direct Support Worker

Wyndham House

Emergency Shelter Worker

YWCA

Direct Care Worker

Bachelor of Arts - Childhood & Social Institutions

University of Western Ontario

Worker

Fanshawe College of Applied Arts And Technology Social Service

undefined

Fanshawe College of Applied Arts And Technology Early Childhood

undefined

Mohawk College of Applied Arts And Technology Communications And Languages

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Jennifer Heim