Jennifer Hayter
Stratford,ON
Summary
Dynamic leader and Small Business Owner at Just Bros Trading Co., adept in conflict resolution and effective communication. Achieved consistent growth through innovative strategies and exceptional service quality. Excelled in behavior management at Penny's for Your Tots Daycare, enhancing child development and safety. Proven track record in improving customer satisfaction and operational efficiency, both professionally and as the Student Council Chair at Romeo Public School.
Overview
32
32
years of professional experience
Work History
Self-Employed Small Business Owner and Operator
Just Bros Trading Co.
01.2019 - Current
- Developed successful operations by establishing and following strategic vision, mission and operational plans to build inventory for resale via online platforms.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Created financial plans, budgets and accounting systems to optimize resources, track expenses, and ensure profitability while managing inventory coordination and an online presence.
- Evaluate sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Fulfill customer shipping needs by completing all orders with care, accuracy and immediacy.
- Enhanced company reputation by consistently delivering exceptional customer service quality and problem resolution.
- Research and track trends to determine competition and develop competitive pricing points.
- Set strategic goals and monitor progress, adjusting tactics to meet changing market conditions.
Server
Features of Stratford
09.2022 - Current
- Ensure customer satisfaction by promptly attending to their needs and providing personalized service.
- Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrate strong multitasking skills by managing several tables simultaneously without compromising service quality.
- Collaborate with team members for efficient workflow and excellent guest experiences.
- Work with POS system to place orders, manage bills, and handle complimentary items.
Server/Host/HR Administrator
Revival House
09.2021 - 09.2022
- Displayed enthusiasm and promote excellent service to customers visiting for dining, special occasion, event and concert experiences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Created thorough Employee Handbook containing detailed policies, procedures and guidelines to build and maintain a safe, healthy and respectful workplace.
Christmas Kettle Campaign Coordinator
Salvation Army
11.2017 - 01.2021
- Recruited, retained and scheduled volunteers to man donation kettles in Stratford, St. Marys and Mitchell
- Created and maintained accurate scheduling system for numerous volunteers, students and drivers through clear and effective communication with supervisors and support staff
- Tracked and recorded donation totals, matched contributions as well volunteer/student hours
- Participated in radio and newspaper interviews, as well as public speaking engagements as the face of the Salvation Army Christmas Kettle Campaign
Day Care Assistant
Penny's for Your Tots Daycare
06.1992 - 09.1998
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Promoted learning and social development through structured and unstructured playtime.
Education
Business - Human Resources
Fanshawe College of Applied Arts And Technology
London, ONHigh School Diploma -
St. Clair Secondary School
Sarnia, ONSkills
- Patience and Empathy
- Positive Reinforcement
- Observation and Assessment
- Safety Awareness
- Interpersonal Relationships
- Problem-Solving and Critical Thinking
- Multitasking Abilities
- Excellent Communication
Timeline
Server
Features of Stratford
09.2022 - Current
Server/Host/HR Administrator
Revival House
09.2021 - 09.2022
Self-Employed Small Business Owner and Operator
Just Bros Trading Co.
01.2019 - Current
Christmas Kettle Campaign Coordinator
Salvation Army
11.2017 - 01.2021
Day Care Assistant
Penny's for Your Tots Daycare
06.1992 - 09.1998
Business - Human Resources
Fanshawe College of Applied Arts And Technology
High School Diploma -
St. Clair Secondary School
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