Jennifer Harrison
London,ON
Summary
Adept at driving customer satisfaction and streamlining operations, I significantly enhanced productivity and client relations at B4 Marketing. My expertise in small business operations and adept relationship building, coupled with a proven track record in improving service delivery, positions me as a valuable asset to any team.
Overview
12
12
years of professional experience
Work History
Promotional Products Maker/owner
Myself
01.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Performed daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Sales Agent
B4 Marketing
09.2023 - 01.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of promotional products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Production Manager
B4 Marketing
03.2021 - 09.2023
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Supervisor
New Era Grafix
London, On
11.2012 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
General Arts & Science Certificate - N/A
Fanshawe College of Applied Arts And Technology
London, ON06.2003
High School Diploma -
GCVI
Guelph, ON06.2001
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Languages
English
Professional Working
Timeline
Promotional Products Maker/owner
Myself
01.2024 - Current
Sales Agent
B4 Marketing
09.2023 - 01.2024
Production Manager
B4 Marketing
03.2021 - 09.2023
Supervisor
New Era Grafix
11.2012 - 03.2021
General Arts & Science Certificate - N/A
Fanshawe College of Applied Arts And Technology
High School Diploma -
GCVI
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