Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hardisty

Auburn

Summary

Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

20
20
years of professional experience

Work History

Medical Assistant

Metro Family Physicians
10.2022 - 12.2023
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Verified patient insurance coverage and collected required co-payments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

FOH Manager/Waitress Supervisor

Venice Pizza House
08.2019 - 10.2022
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maximized quality assurance by completing frequent line checks.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
  • Resolved guests complaints while maintaining positive customer environment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

Specimen Processor

Lab Corp
03.2018 - 08.2019
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Assisted scientists by collecting and organizing laboratory data.
  • Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
  • Streamlined specimen processing workflows to improve turnaround times and ensure timely delivery of results to clients.
  • Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
  • Collaborated with other laboratory staff to develop procedures that increased overall lab productivity and efficiency.

Medical Assistant

Jamacha Medical Group
10.2003 - 03.2018
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Excellent communication skills, both verbal and written.
  • Applied effective time management techniques to meet tight deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Completed EKGs and other tests based on patient presentation in office.
  • Verified patient insurance coverage and collected required co-payments.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Education

High School Diploma -

Granite Hills High School
El Cajon, CA
06.2003

Skills

  • Relationship Building
  • Laboratory Specimen Collection
  • Examination Preparation
  • Certified Clinical Medical Assistant (CCMA)
  • Appointment Setting
  • Flexibility and Adaptability
  • Insurance Verification
  • Customer Relationship Management (CRM)
  • Data Entry
  • Clear Communication
  • Patient Scheduling
  • Medical Records Management
  • Reliable team player

Timeline

Medical Assistant

Metro Family Physicians
10.2022 - 12.2023

FOH Manager/Waitress Supervisor

Venice Pizza House
08.2019 - 10.2022

Specimen Processor

Lab Corp
03.2018 - 08.2019

Medical Assistant

Jamacha Medical Group
10.2003 - 03.2018

High School Diploma -

Granite Hills High School

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Jennifer Hardisty