Jennifer Hardisty
White Rock,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Men In Kilts - Vancouver Island
09.2023 - Current
- Streamline operations processes for increased efficiency and enhanced customer experiences.
- Developed and managed budgets, effectively reducing operational costs while maintaining quality service.
- Collaborate with sales and marketing teams to align customer experience strategies with overall brand goals.
- Build client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Operations Manager, Customer Experience
Threshold Brands - Men In Kilts Corporate
01.2020 - 08.2023
- Improved customer satisfaction ratings by implementing new training programs for staff.
- Developed and managed budgets, effectively reducing operational costs while maintaining quality service.
- Implemented data-driven strategies for continuous improvement in customer experience metrics.
- Enhanced employee engagement through the development of performance management systems and recognition programs.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Analyzed key performance indicators to identify areas for improvement and develop action plans accordingly.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Introduced new technologies to optimize operational efficiency and improve overall customer experience.
Manager
Men In Kilts
09.2016 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Winston Churchill High School
Lethbridge, ABSkills
- Customer Retention
- Process Improvement
- P&L Management
- Performance Monitoring
- Team Leadership
- Customer Relationship Management
- Workflow Optimization
- Cultural Awareness
- Staff Training
- Employee Motivation
- Policies and Procedures Implementation
- Schedule Management
Timeline
Operations Manager
Men In Kilts - Vancouver Island
09.2023 - Current
Operations Manager, Customer Experience
Threshold Brands - Men In Kilts Corporate
01.2020 - 08.2023
Manager
Men In Kilts
09.2016 - 01.2020
High School Diploma -
Winston Churchill High School
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