Jennifer Hannemann
San Jose
Summary
Proven to enhance customer satisfaction and sales at 24 Hour Fitness through expert complaint handling and upselling techniques. Excelled in team collaboration and relationship building, significantly contributing to a positive service environment. Skilled in CRM software, ensuring efficient service delivery and customer loyalty.
Customer service professional prepared for this role with track record of delivering high-quality support and assistance. Proven ability to manage customer interactions and resolve issues promptly, ensuring positive experience. Known for being reliable team player who adapts to changing needs and consistently achieves results. Proficient in communication, problem-solving, and maintaining customer satisfaction.
Promote customer loyalty by deepening relationships and boosting satisfaction with industry-leading service. Effectively drive sales with skilled promotion while handling administrative requirements to correct problems and process changes. Enthusiastic about assisting customers and building trust with knowledgeable customer support.
Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic, and dependable. Expertise in shrink control and order processing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales and Service Associate
24 Hour Fitness
07.2024 - Current
- Assisted customers daily to resolve inquiries and enhance satisfaction.
- Resolved customer complaints effectively, ensuring positive experiences.
- Processed transactions accurately for seamless customer interactions.
- Developed product knowledge to better assist customers and increase sales.
- Utilized communication skills to address customer needs, leading to higher satisfaction.
- Contributed to a positive team environment, fostering collaboration and support.
Server
Pizza My Heart
03.2021 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Palo Alto High School
Palo Alto, CA05-2024
Skills
- Customer service
- Sales support
- Client interaction
- Service delivery
- Product knowledge
- Team collaboration
- Relationship building
- Upselling techniques
- Complaint handling
- CRM software
- Service strategies
- Customer loyalty
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales and Service Associate
24 Hour Fitness
07.2024 - Current
Server
Pizza My Heart
03.2021 - 06.2024
- ServSafe Food Handler's Certification
- First Aid Certification
High School Diploma -
Palo Alto High School
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