JENNIFER HAGER

Rodney,Canada

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

years of professional experience

Certification

Work History

Customer Service Administrator

WS Audiology

01.2016 - 01.2024

Main point of contact for customers, handling inquiries, processing orders, resolving issues and ensuring client satisfaction, requiring excellent problem-solving skills.
Interacted with customers to respond professionally and efficiently providing accurate information about products, services and policies.
Expert knowledge of manufacturing processes and product specifications while focusing on continual improvements.
Consistently exceeded department expectations.
Protected business from unnecessary liability by carefully following security and safety standards.
High-quality data/order entry.
Supported quality assurance operations by completing ad-hoc assignments with a strong focus on quality and performance.
Collaborated well with team members to carry out daily assignments and achieve team targets.

Retail Clerk

LCBO

01.2022 - 01.2023

Sales associate greeting customers and assisting with purchases, questions, product selections and locations.
Processing payments, POS counter.
Restocking shelves and maintaining a clean, organized sales floor.
Monitor inventory levels and notify management when restocking is required.
Ongoing training of product knowledge.

Shipping/Receiving

International Hearing Aids

01.2003 - 05.2016

Prepared outgoing shipments across Canada. Packing products, labeling packages and shipping documents.
Inventory management.
Order/Date entry.
Warehouse organization, clean and safe work environment, proper handling of materials.
Unloading trucks and verifying shipments against manifests. Inspecting goods for damage.
Moved shipment materials to and from designated areas using lift and hand trucks.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Education

High School Diploma -

Waterdown Highschool

Waterdown, ON

Skills

Dedicated, responsible and loyal employee looking for full or part time work within your market/industry I’m available all days of the week, mornings afternoons and evenings
Customer and Client services
Order/Data-entry
Cashier/POS systems
WHMIS
Food Handler certification
Smart Serve certification
Sales Force
Navision
Microsoft Office
3D imaging
Microsoft Dynamics
First Aid level two

Customer service excellence
Shipping and receiving
Cash handling
Call center experience
Data entry
Customer focus
Complaint handling
Follow-up skills
Meeting deadlines
Issue resolution
Troubleshooting
Payment processing

Languages

English

Full Professional