Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Gysemans

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

4
4
years of professional experience

Work History

Insurance Advisor

BrokerLink
01.2024 - Current
  • Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
  • Communicated with clients by phone to answer questions and offer services.
  • Answered insurer questions regarding policyholders.
  • Attended continuing education courses to maintain insurance license..
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Generated new leads and identified potential clients by using successful direct marketing strategies.
  • Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
  • Increased data collection accuracy by recording client account information with zero discrepancies.
  • Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals
  • Sell new policies/write new business to existing or new clients, retain existing book of business
  • Quote new business through outbound call initiatives, introductory letters and receiving walk-in clients
  • Contact Underwriters and Adjusters to discuss guidelines and policy
  • Prepare documentation for insurers, completing applications for clients, issue insurance certificates, process changes and review renewals
  • Keep current on underwriting rules and workflow processes

Dental Administrator

ID Dental
02.2022 - 09.2023


  • Answering phones, making, changing and confirming appointments by phones, email and in-person.
  • Coordinating hygiene appointments. Greeting patients, checking-in and checking-out.
  • Getting insurance breakdowns, submit insurance claims and predeterminations, collecting payments and sending payment reminders.
  • Entering patient information in the dental software ( Tracker, Recall max).
  • Managing daily operations
  • Sterilizing equipment Ordering supplies/practice implements
  • Making deposits and A/R
  • Treatment Planning
  • Handling a fast paced clinic, emergencies and coordination between two practices.
  • Opening and closing clinic and help in other administrative duties as assigned.

Dental Administrator

MyBite
10.2020 - 01.2022
  • Coordinated treatment, educate patients and schedule appointments
  • Manage billings, insurance claims and collections
  • Work closely with clinical staff to follow and adapt implemented systems, procedures for smooth, productive and efficient clinic operations
  • Practiced and maintained expert knowledge and compliance with regulations and laws pertinent to a dental clinic, especially those around privacy, insurance, billing etc.
  • Exhibited strong leadership, communication and motivation skills
  • Employed excellent computer skills for email correspondence, financial transactions and scheduling of appointments, experience using Tracker dental software.
  • Demonstrated exemplary organizational and decision making skills while being able to balance multiple responsibilities and prioritize what needs to be done

Education

Insurance And Risk Management

Ballad Insurance License Program
Calgary
09.2023

Medical Laboratory Assistant

ABES
Calgary, Canada
06.2018

Medical Office Administrator

ABES
Calgary, Canada
12.2017

Skills

  • Computer skills, EPIC, Insurance Portals, Teams, One Note
  • Training & Development
  • Team building
  • Work ethic
  • Client retention
  • Cross-selling and upselling
  • Policy adjustment knowledge
  • Multitasking Abilities
  • Asset protection expertise
  • Client account management
  • MS Office
  • Problem resolution

Timeline

Insurance Advisor

BrokerLink
01.2024 - Current

Dental Administrator

ID Dental
02.2022 - 09.2023

Dental Administrator

MyBite
10.2020 - 01.2022

Insurance And Risk Management

Ballad Insurance License Program

Medical Laboratory Assistant

ABES

Medical Office Administrator

ABES

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Jennifer Gysemans