Jennifer Greenwood-Rader
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
Work History
Regional Studio Manager
Orangetheory Fitness
03.2014 - Current
- Responsible for assisting the sales process, events and systems
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Including training and mentoring subordinates for ongoing success and future growth
- Assist with recruiting and on-boarding all new employees (Training & scheduling)
- Develop a high energy culture through contests and incentive based motivation
- Model all studio activities through self-involvement (leading by example)
- Properly empower, monitor and evaluate specifically assigned responsibilities of sales team and fitness team
- Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
- Completing 30, 90 days and annual OTF staff performance reviews.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Owner operator
Living Balance, Zen-A Holistic Living
11.2012 - Current
- Holistic Wellness & Nutrition coach
- Provide and maintain the highest level of client service
- Offered friendly and efficient service to clients, handled challenging situations with ease.
- Coaching clients to bring back balance and elevating their nutrition
- Assessed individual nutritional risk and status by interviewing patients, Client assessment and Full body symptomatology.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
Assistant Admin
Solai Contracting Ltd
01.2010 - 03.2014
- Performed routine clerical tasks by scanning, filing and copying documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Composed, edited and prepared correspondence and other department documents.
Education
Diploma - Architectural And Building Technology
SAIT
Calgary, ABDiploma - Holistic Nutrition
CSNN - Canadian School of Natural Nutrition
Calgary, ABSkills
- Strong problem-solving skills
- Effective Communication
- Demonstrate empathy and build rapport
- Develop a high energy culture through contests and incentive based
- Meeting performance metrics (KPI’s)
- Planning and Coordination
- Professional Telephone Etiquette
- Employee Training
- Credit Card Payment Processing
- Microsoft Word
- Report Preparation
- Customer Relations
- Active Listening
- Staff Training
- Closing Sales
- Customer Service
- Problem-Solving Ability
- Managing Multiple Tasks
- Customer Relationship Management
- Team Development
- Customer Retention Strategies
- Cultural Awareness
- Calm and Professional Under Pressure
Timeline
Regional Studio Manager
Orangetheory Fitness
03.2014 - Current
Owner operator
Living Balance, Zen-A Holistic Living
11.2012 - Current
Assistant Admin
Solai Contracting Ltd
01.2010 - 03.2014
Diploma - Architectural And Building Technology
SAIT
Diploma - Holistic Nutrition
CSNN - Canadian School of Natural Nutrition
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