Jennifer Gray

Department Supervisor/Retail Merchandiser

The Home Depot

12.2019 - Current

Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Trained new employees on overall company and department-specific policies and procedures.
Managed team of 7-14 employees, delegated tasks and held each employee accountable for completing assignments.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
Assigned tasks and established work schedules to staff to cover operational needs.
Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
Handled cash register, returns, and refunds.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
Wrote out weekly schedules to maintain coverage levels for expected demands.
Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
Maintained clean, organized workspaces for optimal functionality and employee safety.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Researched issues to obtain appropriate answers to customer inquiries.
Answered customer questions regarding store merchandise, department information, and pricing.
Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.