Jennifer Gonzalez
Los Angeles
Summary
Detail-oriented individual with extensive experience in managing diverse responsibilities in fast-paced environments. Skilled in inventory management and effective communication, consistently ensuring timely responses to resident inquiries and enhancing service delivery.
Overview
10
10
years of professional experience
Work History
Overnight Receptionist
Ocean Towers
Santa Monica
04.2025 - Current
- Greet and assist residents, guests, and vendors professionally.
- Act as the primary point of contact for residents’ guests, inquiries, package retrieval, and unit issues.
- Acting as the first point of contact for complaints, addressing guest concerns professionally to ensure satisfaction.
- Answer telephone promptly and properly being polite, courteous, and friendly
- Liaise with Housekeeping, Valet, and engineers to ensure residents’ needs are met.
- Create and track service requests with our engineering team to provide our residents fast and effective repairs.
- Perform package and key fob audit nightly.
- Maintaining security by managing key control and following emergency procedures.
- Monitored security cameras to ensure safety of premises overnight.
E-Commerce Personal Shopper
Whole Foods Market Inc
Los Angeles
11.2024 - Current
- Receive, pick, and assemble items for online orders accurately and quickly in a fast-paced environment while meeting strict deadlines.
- Select fresh, high-quality products (especially in produce) and inspect items for damage or expiration dates.
- Interfaces with customers via phone and in-person to ensure accuracy of all online orders (including product substitutions).
- Organizes and stages customer orders to assist with the pick-up and delivery process.
- Collaborates with all store departments to ensure completion of daily orders.
- Execute curbside grocery drop offs into customers' vehicles while confirming their information and DOB for alcohol deliveries.
- Units per Hour: 107.
Personal Shopper
Instacart
Houston
09.2020 - 10.2024
- Use system software to view and accept available orders.
- Shopped at multiple stores to fulfill specific customer requirements.
- Interacted with customers according to their dietary needs during the picking process.
- Provided exceptional quality customer service, with consistently high customer ratings and positive feedback.
- Coordinate delivery of large orders with various destinations and locations, and plan efficient delivery routes.
- Comply with State alcohol laws and Company policy when delivering orders that include alcohol.
Receptionist
Greenway Animal Clinic
Houston
06.2022 - 12.2022
- Handled patient communications through calls and emails, and responded to walk-in and emergency inquiries.
- Managed schedule for appointments, meetings, and surgeries for all 3 of our veterinarians on a daily basis.
- Responsible for greeting clients and gathering patient information.
- Accepted prescription and refill requests and confirmed accurate entry and documentation of required information.
- Verifies that the prescription indicates correct patient information such as: patient name, drug name, strength, direction for use, quantity to be dispensed, any special instructions, and refill information.
- Managed data entry of patient histories through the Avimark system for our team of doctors and technicians to access.
- Processed payments through cash, credit or check at the end of each appointment or service.
- Prepares and reconciles daily cash register summary documents and prepares daily combined bank deposits for management at closing time.
Retail Sales Associate
Charlotte Russe
Houston
11.2017 - 05.2019
- Assisted team members and sales managers in, sales floor cleanliness, organizing inventory room, stocking and replenishing floor merchandise.
- Conducted POS transactions such as sales, refunds and, exchanges accurately and efficiently.
- Provided customers with product information, questions and de-escalated any emerging problems daily.
- Greeted customers warmly and professionally, communicating any needs, ideas and issues effectively.
- Assisted customers with product selection and provided personalized service.
- Maintained visual merchandising standards to enhance store presentation.
- Collaborated with team members to achieve daily sales goals.
Receptionist
Drive with Pride
Houston
08.2016 - 04.2017
- Greeted clients, directed calls, and managed digital database and hard copy filing systems
- Promptly respond to customer inquiries via phone calls and emails.
- Oversaw appointments, payments, calendars, and connect potential clients with sales personnel daily.
- Handle cash and credit transactions accurately, ensuring proper payment processing.
- Sorted daily mail and deliveries to ensure timely processing and organization.
Education
High School Diploma -
C.E King HIgh School
Houston06-2012
Some College (No Degree) - Radiology
Houston Community College
Houston, TXSkills
- Cash handling experience
- Strong multitasking
- Customer relations
- Multi-line telephone systems
- Inventory management
- Prescription processing
Languages
Spanish
Native/ Bilingual
Timeline
Overnight Receptionist
Ocean Towers
04.2025 - Current
E-Commerce Personal Shopper
Whole Foods Market Inc
11.2024 - Current
Receptionist
Greenway Animal Clinic
06.2022 - 12.2022
Personal Shopper
Instacart
09.2020 - 10.2024
Retail Sales Associate
Charlotte Russe
11.2017 - 05.2019
Receptionist
Drive with Pride
08.2016 - 04.2017
High School Diploma -
C.E King HIgh School
Some College (No Degree) - Radiology
Houston Community College