Jennifer Gonzales
Hesperia
Summary
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Head Cashier
Sprouts Farmers Market Inc, Grocery
03.2024 - 07.2024
- Supervised cash handling operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on best practices and customer service standards.
- Implemented process improvements, reducing transaction times and enhancing customer satisfaction.
- Managed daily cash reconciliation, identifying discrepancies and resolving issues promptly.
- Developed and maintained strong relationships with customers, fostering loyalty and repeat business.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Assisted customers by answering questions and fulfilling requests.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Assistant Manager
The Love Store
01.2023 - 03.2024
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Supervisor
The Love Store
01.2022 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Sales Associate
The Love Store
03.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Tracked stock using company inventory management software.
- Prepared large cash deposits with zero discrepancies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Nutritional Service Assistant
Hesperia Unified School District
06.2017 - 08.2019
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Billing Manager
Village Christian Preschool And Daycare
06.2009 - 09.2012
- Reviewed billing problems, researched issues and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked with customers to develop payment plans and bring accounts current.
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
- Performed billing, collection and reporting functions for office generating over 100 annually.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Education
High School Diploma -
Pomona Adult School
06.2000
No Degree - Cognitive Psychology
Victor Valley College
Victorville, CA06-2026
Skills
- Communication Skills
- Leadership and Organization
- Decision Making and Problem Solving
- Emotional Intelligence
- Teamwork
- Time Management
- Adaptability
- Vision
- Excel
- Word
- Typing
- Quick Books
Timeline
Head Cashier
Sprouts Farmers Market Inc, Grocery
03.2024 - 07.2024
Assistant Manager
The Love Store
01.2023 - 03.2024
Supervisor
The Love Store
01.2022 - 01.2023
Sales Associate
The Love Store
03.2020 - 01.2022
Nutritional Service Assistant
Hesperia Unified School District
06.2017 - 08.2019
Billing Manager
Village Christian Preschool And Daycare
06.2009 - 09.2012
High School Diploma -
Pomona Adult School
No Degree - Cognitive Psychology
Victor Valley College
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