Jennifer Golevski
Windsor,ON
Summary
I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of field and office operations and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Expertise in training, staff development and customer service in retail and call center environments. Possess strength in verbal and written communication, creativity, listening and influencing relationship building and teamwork, staff supervision and mentoring/coaching.
Overview
14
14
years of professional experience
Work History
Associate and Business Development
Tax Expert ( Self Employed )
Windsor, ON
01.2020 - 03.2023
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Provided exceptional services and pleasant experiences for customers.
- Assisted in recruiting top talent for various positions within the company, contributing to a high-performing workforce capable of meeting business goals effectively.
- Developed comprehensive marketing campaigns that effectively reached target audiences, driving brand awareness and increasing revenues.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
2 Star Golden Circle Crystal Executive
Self Employed / Isagenix
Windsor, On
06.2018 - 04.2022
- Organized regular meetings with the team to discuss progress updates, brainstorm ideas, and align on objectives.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Increased sales by implementing effective team strategies and setting clear performance goals.
- Resolved conflicts within the team swiftly when necessary while upholding mutual respect and professional boundaries.
- Developed a high-performing direct sales team through continuous training and coaching sessions.
WP Creations
Owner/Franchise
Windsor, ON
06.2017 - 09.2018
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing customers keepsakes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Ambassador Liaison
Visalus Sciences
Novi, MI
01.2009 - 03.2014
- Represented organization at professional conferences.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Generated reports detailing findings and recommendations.
- Served as the primary point of contact for field leaders, fostering strong relationships between internal teams and external partners.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Collected, arranged, and input information into database system.
- Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Collaborated closely with department heads to identify opportunities for product/sales improvement initiatives.
Education
Management Studies Certificate -
St. Clair College of Applied Arts And Technology
Windsor, ONSkills
- Client Engagement
- Project Reporting
- Staff Support
- Creative Thinking
- Exceeding Customer Expectations
- Merchandise Receiving and Handling
- Flexible Hours
- Customer interaction
- Management Support
- Policy Implementation
- Team Leadership
- Attention to Detail
- Payment Processing
- Product and Service Sales
- Team Supervision
- Strong Communication and Interpersonal Skills
- Performance Improvement
- Preparing reports
- Dispute Mediation
- Issue Resolution
- Documentation And Reporting
- Leadership Qualities
- New Hire Training
- Product Knowledge
- Sales expertise
- Complex Problem-Solving
- Supporting sales staff
- Reliable and Responsible
- Honest and Dependable
- Customer Service Management
- Staff Management
- Critical Thinking
- Deadline-oriented
- Calm Under Pressure
- Business Development
- Understanding Customer Needs
- Problem-solving skills
Languages
English
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Associate and Business Development
Tax Expert ( Self Employed )
01.2020 - 03.2023
2 Star Golden Circle Crystal Executive
Self Employed / Isagenix
06.2018 - 04.2022
WP Creations
Owner/Franchise
06.2017 - 09.2018
Ambassador Liaison
Visalus Sciences
01.2009 - 03.2014
Management Studies Certificate -
St. Clair College of Applied Arts And Technology