Jennifer Gilroy
Huntsville,ON
Summary
Dynamic Client Care Coordinator at Hear Canada with a friendly demeanor and a proven track record in enhancing client satisfaction. Skilled in problem-solving and fostering teamwork, I streamlined appointment scheduling, improving efficiency and client retention. My commitment to exceptional customer service has consistently built trust and loyalty among clients.
Overview
2026
2026
years of professional experience
Work History
Client Care Coordinator
Hear Canada
2016 - 07.2025
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Streamlined appointment scheduling for improved efficiency and increased client retention.
- Facilitated the timely resolution of billing inquiries, leading to improved cash flow and reduced outstanding balances.
- Exhibited high energy and professionalism when dealing with clients and staff.
Reservations Consultant
Cottage Vacations
Huntsville, ON
12.2012 - 12.2016
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
- Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
- Facilitated clear communication between artists, management, promoters, and venue staff to guarantee a successful event execution from start to finish.
- Streamlined booking processes for increased efficiency and reduced turnaround time.
Travel Consultant
Huntsville Travel
Huntsville, ON
12.2008 - 12.2012
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Team Lead
Flight Centre
Toronto, ON
12.2001 - 12.2008
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Iroquois Ridge High School
Oakville, ON1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Reservations Consultant
Cottage Vacations
12.2012 - 12.2016
Travel Consultant
Huntsville Travel
12.2008 - 12.2012
Team Lead
Flight Centre
12.2001 - 12.2008
Client Care Coordinator
Hear Canada
2016 - 07.2025
Iroquois Ridge High School