Jennifer Gillingham
Fort McMurray,Canada
Summary
Over four years of customer service experience with public facing environments. Independent, organized, goal-oriented, driven, and a highly adaptive personality with a keen interest in medical office administration. Reliable and capable of handling multiple tasks and possessing the ability to work under pressure. Effectively prioritize and handle high pressure situations. Work well with others and independently. Looking for a position that uses clinical skills while offering the opportunity to increase clerical skills and provide different ways to help support the practice.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Beauty Consultant
Chatters Hair Salon
01.2019 - 03.2022
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Maintained counter and display areas for cleanliness and organization.
- Participated in ongoing training programs to stay current on industry trends and expand personal expertise in various beauty categories.
- Implemented client retention strategies such as follow-up calls or emails, contributing to a high level of customer loyalty.
- Identified client needs and recommended products based on preferences and requirements.
- Managed inventory control systems effectively to minimize stock shortages or overstock situations that could impact profitability.
Turnaround Planning Assistant
SSMPG Contractor
03.2018 - 07.2018
- Assisted office workers on Syncrude site during a spring shutdown season
- Assisted with registration/check in of new camp residents
- Knowledge of operating systems like Microsoft Office, Excel, Word, and PowerPoint
- Completed general clerical duties including photocopying, faxing, and mailing
- Greeted visitors and directed them to appropriate contacts and service areas
Sales Associate
Quilts Etc./QE Home
10.2015 - 09.2017
- Providing exceptional customer service and driving sales by assisting guests in finding the best product that suited their needs
- Being ambitious and motivated to sell
- Processing sales
- Restocking shelves
- Ensuring the store front was clean and welcoming
Education
CDI College
Calgary, ABSkills
- Medical Terminology
- Administrative Procedure & Transcription Skills
- Medical Office and Clinical Procedures
- Medical Billing
- MS Excel
- MS Word
- MS Outlook
- Excellent verbal and written communication
- Phone etiquette
Certification
- Standard First Aid (CSA Intermediate) Level C CPR and AED, Fort McMurray, AB, 02/01/23, Hands on training with First Aid CPR and AED
- Enriched Academy, Fort McMurray, AB, 02/01/23, Investment, RRSP, Retirement and Money Management
Timeline
Senior Beauty Consultant
Chatters Hair Salon
01.2019 - 03.2022
Turnaround Planning Assistant
SSMPG Contractor
03.2018 - 07.2018
Sales Associate
Quilts Etc./QE Home
10.2015 - 09.2017
CDI College
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