Jennifer Genetia
Calgary,AB
Summary
High-energy Massage Therapist with knowledge of wide range of massage methods and techniques. Able to relate with staff and clients alike and work well in high-end, challenging environments. Background in Physiotherapy and Massage Clinic.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager in Customer and Personal Service
Massagemazing Clinic Ltd.
12.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
Medical Administrative Assistant
Massagemazing Clinic Ltd.
12.2023 - 12.2024
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified insurance coverage to prepare for upcoming patient appointments.
Registered Massage Therapist (Full-time)
Massage Addict
07.2022 - 12.2024
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
Medical Office Assistant
Massagemazing Clinic Ltd.
07.2022 - 11.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Registered Massage Therapist (Part-time)
Massage Addict
12.2020 - 07.2022
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
Medical Office Assistant
Saddleridge Physiotheraphy Corporation
10.2019 - 11.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Cook
Panago Pizza
03.2019 - 10.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Unemployed
Not Applicable
01.2019 - 03.2019
Medical Laboratory Assistant
King Salman Armed Forces Hospital
03.2006 - 01.2019
- Assisted in the training of new laboratory assistants, providing guidance on best practices and procedures.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
- Promoted patient confidentiality by adhering to HIPAA regulations during all phases of specimen handling and reporting processes.
- Demonstrated excellent problem-solving skills when troubleshooting issues related to sample preparation or equipment malfunctions.
- Reduced errors in sample analysis with thorough quality control checks, ensuring accurate test results for patients.
- Performed routine maintenance on lab equipment to ensure optimal functionality, minimizing downtime due to technical issues.
Education
Health And Human Services Management - Health Care Management
Bow Valley College
Calgary, AB06-2022
Medical Office Assistant - Health Care Administration
Bow Valley College
Calgary, AB12-2021
Massage Therapy -
ABM College
Calgary, Alberta01.2020
Bachelor of Science in Medical Technology - undefined
Lyceum Northwestern University
Dagupan City, Pangasinan01.1998
Skills
- Physically Strong
- Service Minded
- Whole Body Relaxation Massage
- Friendly and Outgoing
- Hydrotherapy
- Enthusiastic
- MLD
- Passionate and Dedicated
- Therapeutic Massage
- Customer service
Certification
- Licensed Registered Massage Therapist (RMT) CA Current
- Licensed American Medical Technologist (AMT) US Current
- Licensed Registered Medical Technologist (RMT) PH Current
- Licensed Medical Laboratory Technician KSA Current
- CPR and First Aid Certified Current
Languages
English
Full Professional
Timeline
Manager in Customer and Personal Service
Massagemazing Clinic Ltd.
12.2024 - Current
Medical Administrative Assistant
Massagemazing Clinic Ltd.
12.2023 - 12.2024
Registered Massage Therapist (Full-time)
Massage Addict
07.2022 - 12.2024
Medical Office Assistant
Massagemazing Clinic Ltd.
07.2022 - 11.2023
Registered Massage Therapist (Part-time)
Massage Addict
12.2020 - 07.2022
Medical Office Assistant
Saddleridge Physiotheraphy Corporation
10.2019 - 11.2020
Cook
Panago Pizza
03.2019 - 10.2019
Unemployed
Not Applicable
01.2019 - 03.2019
Medical Laboratory Assistant
King Salman Armed Forces Hospital
03.2006 - 01.2019
Bachelor of Science in Medical Technology - undefined
Lyceum Northwestern University
Health And Human Services Management - Health Care Management
Bow Valley College
Medical Office Assistant - Health Care Administration
Bow Valley College
Massage Therapy -
ABM College
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