Jennifer Gdela
Surrey,BC
Summary
Energetic team leader with solid record of accomplishment in many customer service settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
ONE20 Public house
North Delta, BC
03.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Server Shift Leader
Tap and Barrell
Vancouver, BC
04.2020 - 04.2021
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Managed scheduling for many servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Certificate - Hairstylist
John Casablancas
Vancouver, BC11.2019
Certificate - Pre Health
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON06.2011
High School Diploma -
Sir James Dunn
Sault Ste Marie06.2009
Skills
- Priority management
- Strategic planning
- Project Management
- Training and mentoring
- Inventory control and record keeping
- Operations management
- Cash handling expertise
- Staff Management
- Conflict resolution techniques
- POS experience
- Excel and PowerPoint
Certification
- Valid BC Drivers License - class 5
- Serving it right.
Timeline
Supervisor
ONE20 Public house
03.2021 - Current
Server Shift Leader
Tap and Barrell
04.2020 - 04.2021
Certificate - Hairstylist
John Casablancas
Certificate - Pre Health
Sault College of Applied Arts And Technology
High School Diploma -
Sir James Dunn
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