JENNIFER G. CUNANAN
Daly City
Summary
Dedicated and results-driven professional with a strong background in customer service, problem-solving, and team collaboration. Known for excellent communication skills, a strong work ethic, and ability to adapt quickly in fast-paced environments. Committed to delivering high-quality service and contributing to the success of the team and organization. Seeking an opportunity to leverage my skills and experience in a dynamic and growth-oriented workplace.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Chevron Station Inc.
04.2024 - Current
- Lead, train, and motivate staff to meet sales goals and maintain high customer service standards
- Handle customer inquiries, complaints, and returns professionally
- Monitor inventory levels, conduct stock checks, and assist with ordering and receiving merchandise
- Manage cash handling procedures and perform opening/closing duties
- Step in as acting manager in their absence
Airline Customer Service Agent
Pacific Aviation Company
11.2023 - Current
- Greet passengers, answer inquiries and provide information
- Process passenger check-ins, issue boarding passes, verify travel documents, and assist with boarding procedures.
- Tag and Check luggage’s, ensure baggage meets airline regulations.
- Handle customer complaints, resolve disputes professionally, and coordinate with supervisors for escalated issue.
Dental Assistant
Arline G Macaraeg, DMD
12.2020 - 04.2024
- Greet and guide every patient on their appointment.
- Sterilizing all instruments and ensures all equipment is ready for the Dentist.
- Responsible for preparing examination rooms for patients.
- Assisting the Dentist during the procedures by handling instruments throughout their appointment.
- Take and process X-rays or every required patient during the appointment.
- Clean and sanitize room after the procedure.
Customer Service Representative
Chevron Station Inc.
07.2019 - 03.2024
- Provides customer service to every customer
- Perform daily station cleaning and maintains a safe work environment.
- Prepares food & drinks, cleans, stocks and maintains food prep area.
- Secures all funds in safe or registered.
General Merchandise
Target
07.2019 - 04.2023
- Greet and service guests as you complete workload.
- Work in all departments to ensure sales floor is full, zoned and in stock.
- Conduct weekly price change.
- Push and stock product to sales floor.
- Accurately execute all pulls and back stock product from all department.
- Other duties based on business needs.
FRONT DESK RECEPTIONIST
ANGELES BEACH CLUB HOTEL
12.2006 - 06.2015
- Greeting guests and hotel co-workers in a friendly and service-oriented manner
- Handles guest check in and checkout professionally.
- Assisting guests with common services and special requests while maintaining the hotel’s high standard of service and hospitality
- Represents the Hotel in regard to small guest complaints and situations that require instant action.
- Monitors room status, occupancy, availability and room assignments
- Compiling guests billing, posts charges such as food, liquor, transportation and other charges to the system and manually checks receipts.
- Collects guests’ payment in cash or credit card.
- Handles cash flow: Makes change, exchanges foreign currency and balance cash at the end of the shift.
- Generate accounting reports, petty cash vouchers and prepares daily remittance / sales report.
- Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer calls and direct them appropriately in the absence of a Communications Operator.
CORPORATE SALES SPECIALIST
ENIGMA TECHNOLOGIES, INC.
07.2003 - 05.2006
- Preparing formal quotations / estimated total selling price
- Assist customer’s needs, regarding computer parts and peripherals
- Attend to customer inquiries
- Close transaction with the customer in accordance with the mandate given by the branch manager, taking into consideration the availability of stocks and
- The existing credit and collection policies
- Prepare invoices for closed transactions
- Coordinate with the warehouse and technical department if needed to make the items ordered delivered to the store area
- Support the field sales man by doing telemarketing to reseller and corporate customers
- Participate in the periodic physical inventory of stocks
- Changing of store displays at least once a month and updating of price tags
- Other tasks that may be assigned by the branch manager from time to time
FRONT DESK RECEPTIONIST
FBLU BIANCO SUITESBY RESIDENCE INN
01.2003 - 06.2003
- Manage safety deposit boxes following set policies
- Approaches all guest and co-workers in friendly and service-oriented manner
- Directed callers to destination.
- Handles guest check in and checkout professionally
CASHIER
RINGOS BAR & RESTAURANT
03.2002 - 08.2002
- Collects customer’s payment in cash or credit card
- Collect and monitoring order slips
- Generate accounting reports and sales report
DINING/FRONT DESK CASHIER
SM MARANAOOASIS HOTEL
07.1999 - 06.2001
- Recording and summarizing financial statements involving cash receipts
- Foreign currency exchange, credit cards and all related cashiering duties in accurate & timely manner
- Rendering adequate time and effort leading to efficient operations required in the proper documentation of all accounting transaction
- Processing throughworking knowledge or the differentcashiering post. Food & Beverages outlets and Business Center
- Approaches all guests and co-workers in a friendlyand service-oriented manner
- Collect and monitoring orderslips
CASHIER
HYUN JUNG RESTAURANT
10.1998 - 07.1999
- Collects customer’s payment in cash or credit card.
- Collect and monitoring order slips
- Generate accounting reports and sales report.
- Monthly inventory of stocks.
Education
Computer Programming - Under Graduate
Computer System Specialist, Inc. (CSSI)
Angeles City04.2001
High School - undefined
Padapada National High School
Sta. Ignacia, Tarlac City04.1997
Elementary School - undefined
Laoang Elementary School
Brgy. Laoang, Tarlac City03.1993
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Retail operations
Timeline
Assistant Store Manager
Chevron Station Inc.
04.2024 - Current
Airline Customer Service Agent
Pacific Aviation Company
11.2023 - Current
Dental Assistant
Arline G Macaraeg, DMD
12.2020 - 04.2024
Customer Service Representative
Chevron Station Inc.
07.2019 - 03.2024
General Merchandise
Target
07.2019 - 04.2023
FRONT DESK RECEPTIONIST
ANGELES BEACH CLUB HOTEL
12.2006 - 06.2015
CORPORATE SALES SPECIALIST
ENIGMA TECHNOLOGIES, INC.
07.2003 - 05.2006
FRONT DESK RECEPTIONIST
FBLU BIANCO SUITESBY RESIDENCE INN
01.2003 - 06.2003
CASHIER
RINGOS BAR & RESTAURANT
03.2002 - 08.2002
DINING/FRONT DESK CASHIER
SM MARANAOOASIS HOTEL
07.1999 - 06.2001
CASHIER
HYUN JUNG RESTAURANT
10.1998 - 07.1999
Computer Programming - Under Graduate
Computer System Specialist, Inc. (CSSI)
High School - undefined
Padapada National High School
Elementary School - undefined
Laoang Elementary School
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